Ariel Partners

Administration

• Administer Jira Service Management and Confluence Data Center environments, including configuration, user management, workflows, permissions, and security settings
• Perform platform maintenance, upgrades, patching, troubleshooting, and performance optimization
• Configure and support Jira workflows, issue types, screens, fields, queues, dashboards, and service desk processes
• Manage and customize Atlassian Marketplace applications, including Deviniti, Appfire (JSU/JMWE), Adaptavist ScriptRunner, and Insight Asset Management
• Develop and maintain Jira automation, Groovy scripts, custom workflows, REST API integrations, and process improvements
• Support Confluence Data Center administration, including spaces, permissions, clustering, indexing, integrations, and content management
• Configure and maintain authentication, SSO, LDAP/Active Directory integrations, and security controls
• Develop reports, dashboards, documentation, and knowledge materials
• Provide technical support, issue resolution, and user guidance for Jira and Confluence users

Jira Service Management, Confluence Administrator