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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using CRM systems and managing multiple priorities in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceCRM Systems ProficiencyStrong Communication SkillsProblem-Solving SkillsData Entry Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingReturn Authorization ManagementProduct LookupInvoice ProcessingData Entry
Soft Skills
Creative ThinkingAttention to DetailAdaptabilitySound JudgmentEscalation Recognition
Tools & Technologies
Parts SmartCustomer Support Technologies
Industry Keywords
Post-Secondary EducationAssociate's DegreeCustomer-Focused EnvironmentProcess ImprovementWorkflow Management
About the role
Key responsibilities & impact- Respond to customer and dealer inquiries through phone, email, and other support systems
- Process orders, returns, credits, service requests, promotional orders, and program-related requests
- Follow established workflows and standard operating procedures
- Resolve customer concerns and inquiries using process knowledge, available resources, and sound judgment
- Identify creative solutions that meet customer needs while supporting business objectives
- Document customer interactions accurately and completely
- Recognize when escalation is appropriate
- Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources
- Manage Return Authorizations and related processes
- Participate in program meetings and support routing instructions
- Process invoices for parts dealers and internal accounts
- Identify process gaps and opportunities to improve the customer experience
- Perform other duties as assigned
Requirements
What you’ll need- Post-secondary education or Associate's degree preferred
- Minimum of 3 years of customer service experience
- Ability to use CRM systems and customer support technologies
- Strong communication and problem-solving skills
- Ability to think creatively and make sound decisions in unique or complex customer situations
- Proficiency in computer usage, data entry, and typing
- Ability to sit and work at a computer for extended periods
- Capable of navigating multiple systems simultaneously while maintaining attention to detail
- Comfortable working in a fast-paced, customer-focused environment
- Ability to manage multiple priorities and adapt to changing business needs
- Must be able and willing to travel onsite to Brillion, WI for training purposes
- Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future
Benefits
Comp & perks- Medical, Dental, Vision Insurance effective first day of employment
- Dependent Care Flexible Spending Account (FSA) plan
- 401(k) match and profit-sharing plans
- Life Insurance
- Health Savings Accounts (HSA)
- Short Term Disability
- Parental Leave
- Onsite Marketplace Care Partners at all locations
- Paid holidays
- Employee Assistance Program
- Tuition Reimbursement and Apprenticeship Programs
- Safety shoes and safety prescription glasses reimbursement
- Employee Product Purchase Program
- 50% Daycare discount — Brillion Early Learning Center
- 10% tuition discount at KinderCare Learning Centers nationwide — Excludes Brillion Early Learning Center
- Onsite health clinic with Bellin Health — Brillion Campus Only
- Nearsite & Urgent Care Clinic Options — Brillion Campus Only
- Continuous training and advancement opportunities