AriensCo

Customer Support

• Respond to customer and dealer inquiries through phone, email, and other support systems
• Process orders, returns, credits, service requests, promotional orders, and program-related requests
• Follow established workflows and standard operating procedures
• Resolve customer concerns and inquiries using process knowledge, available resources, and sound judgment
• Identify creative solutions that meet customer needs while supporting business objectives
• Document customer interactions accurately and completely
• Recognize when escalation is appropriate
• Perform product and parts lookups across multiple platforms, including Parts Smart and PDF resources
• Manage Return Authorizations and related processes
• Participate in program meetings and support routing instructions
• Process invoices for parts dealers and internal accounts
• Identify process gaps and opportunities to improve the customer experience
• Perform other duties as assigned

Explore Customer Service Representative – Parts at AriensCo. Review requirements and application details.