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Director, Master Data Operations – Stewardship
Aristocrat. Lead the Master Data Operations & Stewardship team, setting priorities, goals, and accountability across Customer Master, Product Master, data quality, remediation, and PTR operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Master Data Management and Data Governance, with a strong focus on leading teams and delivering measurable data quality improvements. Proficient in managing customer and product data within CRM and ERP environments, while effectively collaborating with stakeholders to drive business impact.
Highest-signal resume keywords
Master Data ManagementData GovernanceSalesforceSAPData Quality Scorecards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data OperationsStewardship ProcessesData RemediationCustomer Master DataProduct Master DataData PlatformsMDM ToolingAI-Enabled WorkflowsIssue PrioritizationService Level Management
Soft Skills
Stakeholder LeadershipTeam LeadershipCommunicationProblem-SolvingCollaboration
Tools & Technologies
Salesforce Data CloudInformaticaSnowflakeCRMERP
Certifications & Qualifications
DAMA CDMP
Industry Keywords
Data QualityData StewardshipCustomer 360Canonical Product ModelGlobal Team Coordination
Tech Stack
Tools & technologiesCloudERPInformaticaOracleSnowflake
About the role
Key responsibilities & impact- Lead the Master Data Operations & Stewardship team, setting priorities, goals, and accountability across Customer Master, Product Master, data quality, remediation, and PTR operations
- Design and run the operating model, including stewardship workflows, issue intake, prioritization, escalation paths, and service levels
- Establish clear operating boundaries with the Chief Data Office, Group IT, and business functions
- Deliver year-one targets including strategic customer hierarchy coverage, duplicate customer reduction, Product Master completeness, aged critical issue reduction, manual reconciliation effort reduction, and positive PTR Health trend
- Deliver Customer 360 proof points and the canonical product model with business and technology teams
- Report data-quality scorecards, progress, and value realization to Digital Operations leadership and business stakeholders
- Prepare governed customer and product data domains to support AI-enabled workflows
- Hire, develop, and lead team members across Las Vegas and India, including transition of the Global PTR role
Requirements
What you’ll need- Bachelor's degree in information systems, business, data management, or a related field
- 10+ years of experience in master data management, data governance, or data operations
- 3+ years leading teams
- Hands-on experience leading customer and/or product master data in CRM and ERP environments
- Salesforce and SAP or Oracle preferred
- Experience building data-quality scorecards, stewardship processes, and remediation programs with measurable results
- Solid understanding of data platforms and MDM tooling such as Snowflake, Salesforce Data Cloud, Informatica, or similar
- Experience leading or coordinating offshore or globally distributed teams
- Strong stakeholder leadership skills
- Ability to translate data issues into business impact
- DAMA CDMP or similar data-management certification preferred
Benefits
Comp & perks- Annual bonuses and incentives may be available depending on role and location
- Health and wellbeing benefits may be available depending on role and location
- Paid time off may be available depending on role and location
- Retirement plans may be available depending on role and location
- Insurance coverage may be available depending on role and location
- Other local or statutory benefits may be available depending on role and location
- Comprehensive pay and benefits package
- Pay-for-performance compensation philosophy