Field Service Technician

Aristocrat

. Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers .

Posted 10/28/2026full-timeRemote • New York • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, troubleshooting, and maintaining gaming machines while providing exceptional customer service in fast-paced environments. Proficient in managing inventory, adhering to safety guidelines, and effectively communicating technical information.

Highest-signal resume keywords

Gaming Machine InstallationField Service Management ReportingTroubleshooting ElectronicsCustomer Service StandardsInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Gaming Machine RepairRoutine MaintenanceTechnical Inquiries SupportPre-Site SurveysManual DexterityClimbing LaddersDriving Box TruckOperating GPS SystemsTroubleshooting MechanicsDiagnostic Work

Soft Skills

Self-StarterHighly OrganizedAdaptableEffective CommunicationCalm Under Pressure

Tools & Technologies

Field Service Management ToolsReal-Time Camera Monitoring SystemsMoving Equipment

Certifications & Qualifications

Gaming LicenseClean Driver's License

Industry Keywords

Casino EnvironmentAristocrat Gaming MachinesTechnical ProductsField Service Technician

About the role

Key responsibilities & impact

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
Perform routine maintenance on gaming machines
Respond promptly to customer calls and emergency requests, prioritizing critical issues
Complete Pre-Site Surveys, follow schedules, and perform assigned service activities
Maintain inventory accuracy and follow the parts inventory process
Support customers with technical inquiries and documentation
Report on trends, needs, and service challenges
Review pre-installation documents to determine required parts
Report service activities accurately using field service management reporting tools
Maintain professionalism, integrity, and customer service standards
Self-direct day-to-day tasks with little direction
Follow Aristocrat’s Safety Guidelines
Operate designated service vehicles with GPS and real-time camera monitoring systems
Operate a box truck safely and efficiently
Work in crowded, noisy, and smoky casino environments
Travel with little or no notice and potentially for extended periods

Requirements

What you’ll need

High school diploma, GED, or equivalent work experience
At least 21 years of age
Clean and valid driver’s license and insurable driving record
Able to acquire a gaming license as required; Aristocrat assists with application, payment, and renewal after hire
Willing to do daily travel in the assigned territory; regional and national travel may be up to 30%
Self-starter, flexible, adaptable, highly organized, and proactive
Passion for technology and solving problems
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals
Able to communicate effectively and constructively with customers and coworkers
Able to lift and move a minimum of 50 pounds
Able to push up to 250 pounds with assistance from moving equipment
Able to climb and balance on ladders
Good manual dexterity, hand/eye coordination, and eyesight
Able to drive and operate a vehicle for extended periods
Experience as a slot technician, field service of technical products, or other diagnostic work preferred
Experience working in the field, being on call, and traveling for work preferred
Experience with electronics, mechanics, and troubleshooting preferred

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location
Six-month robust, hands-on, and virtual training program