Field Service Technician

Aristocrat

. Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers .

Posted 10/15/2026full-timeRemote • New York • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining gaming machines while providing exceptional customer service and technical support. Capable of managing inventory, performing pre-site surveys, and adhering to safety guidelines in a fast-paced environment.

Highest-signal resume keywords

Gaming Machine InstallationTechnical SupportField Service ManagementInventory ManagementTroubleshooting Electronics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Gaming Machine RepairRoutine MaintenancePre-Site SurveysTechnical DocumentationElectronics TroubleshootingMechanical SkillsManual DexterityWeight Lifting (50 Pounds)Vehicle OperationSafety Guidelines Compliance

Soft Skills

Customer ServiceEffective CommunicationSelf-StarterAdaptabilityOrganizational Skills

Tools & Technologies

Field Service Management ToolsGPS SystemsReal-Time Camera Monitoring

Certifications & Qualifications

Gaming License

Industry Keywords

Aristocrat GamingSlot TechnicianField ServiceCasino EnvironmentTechnical Products

About the role

Key responsibilities & impact

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
Perform routine maintenance on gaming machines
Respond promptly to customer calls and emergency requests, prioritizing critical issues
Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities
Maintain inventory accuracy and follow the parts inventory process
Support customers with technical inquiries and documentation
Report on trends, needs, and service challenges
Review pre-install documents to determine parts needed for installations
Gather and accurately report service activities using field service management reporting tools
Uphold professionalism, integrity, and customer service standards
Self-direct and carry out day-to-day tasks with little direction
Follow Aristocrat’s Safety Guidelines
Operate designated service vehicles equipped with GPS and real-time camera monitoring systems
Provide technical support to customers at gaming facilities across the assigned territory

Requirements

What you’ll need

High school diploma, GED, or equivalent work experience
At least 21 years of age
Clean and valid driver’s license and insurable driving record
Able to acquire a gaming license as required; Aristocrat assists with application, payment, and renewal after hire
Willing to do daily travel in the assigned territory; regional and national travel may be up to 30%
Self-starter, flexible, adaptable, highly organized, and proactive
Passion for technology and solving problems
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals
Able to communicate effectively and constructively with customers and coworkers
Preferred: experience as a slot technician, field service of technical products, or other diagnostic work
Preferred: experience working in the field, being on call, and traveling for work
Preferred: experience with electronics, mechanics, and troubleshooting
Able to lift and move a minimum of 50 pounds
Able to push up to 250 pounds with the assistance of moving equipment
Able to climb and balance on ladders
Good manual dexterity, hand/eye coordination, and eyesight
Able to drive and operate a vehicle for extended periods
Able to operate a box truck safely and efficiently
Able to work in a crowded, noisy, and smoky casino environment
Able to travel with little or no notice and for a possible extended period

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location
Robust, hands-on, and virtual training program throughout the first 6 months