Field Service Technician

Aristocrat

. Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers .

Posted 11/5/2026full-timeMedford • Oregon • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, troubleshooting, and maintaining gaming machines while providing exceptional customer service in fast-paced environments. Proficient in managing inventory and utilizing field service management tools to report service activities effectively.

Highest-signal resume keywords

Gaming Machine InstallationField Service Management ReportingTroubleshooting ElectronicsCustomer Service ExcellenceInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Gaming Machine RepairRoutine MaintenanceTechnical SupportElectronics TroubleshootingMechanical Skills

Soft Skills

Self-StarterHighly OrganizedEffective CommunicationAdaptabilityProblem Solving

Tools & Technologies

Field Service Management ToolsGPS SystemsReal-Time Camera Monitoring

Certifications & Qualifications

Gaming LicenseClean Driver's License

Industry Keywords

Casino EnvironmentSlot Technician ExperienceTechnical Products Field ServiceEmergency ResponseSafety Guidelines

About the role

Key responsibilities & impact

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
Perform routine maintenance on gaming machines
Respond promptly to customer calls and emergency requests, prioritizing critical issues
Complete Pre-Site Surveys, follow the schedule, and perform assigned service activities
Maintain inventory accuracy and follow the parts inventory process
Support customers with technical inquiries and documentation
Report on trends, needs, and service challenges
Review pre-install documents to determine whether parts are needed
Gather and accurately report service activities using field service management reporting tools
Uphold professionalism, integrity, and customer service standards
Self-direct and carry out day-to-day tasks with little direction
Follow Aristocrat’s Safety Guidelines
Operate designated service vehicles equipped with GPS and real-time camera monitoring systems
Drive and operate a box truck
Travel to casinos and customer locations to provide technical support

Requirements

What you’ll need

High school diploma, GED, or equivalent work experience
At least 21 years of age
Clean and valid driver’s license and insurable driving record
Able to acquire a gaming license as required; Aristocrat will assist with application, payment, and renewal after hire
Willing to do daily travel in the assigned territory; regional and national travel may be up to 30%
Self-starter, flexible, adaptable, highly organized, and proactive
Passion for technology and solving problems
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals
Able to communicate effectively and constructively with customers and coworkers
Preferred: experience as a slot technician, field service of technical products, or other diagnostic work
Preferred: experience working in the field, being on call, and traveling for work
Preferred: experience with electronics, mechanics, and troubleshooting
Able to lift and move a minimum of 50 pounds
Able to push up to 250 pounds with assistance from moving equipment
Able to climb and balance on ladders
Good manual dexterity, hand/eye coordination, and eyesight
Able to drive and operate a vehicle for extended periods
Able to operate a box truck safely and efficiently
Able to work in crowded, noisy, and smoky casino environments
Able to travel with little or no notice and for a possible extended period

Benefits

Comp & perks

annual bonuses and incentives may be available depending on role and location
health and wellbeing benefits may be available
paid time off may be available
retirement plans may be available
insurance coverage may be available
other local or statutory benefits may be available
robust, hands-on, and virtual training program throughout the first 6 months