Implementation Operations Specialist

Aristocrat

. Install, support, and troubleshoot Oasis 360 Casino Management System software products .

Posted 9/15/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, supporting, and troubleshooting Oasis 360 Casino Management System software and third-party products, while effectively collaborating with customers and delivering training. Possesses strong communication skills and a solid understanding of digital electronics and networking technologies.

Highest-signal resume keywords

Oasis 360 Casino Management SystemSoftware Installation and SupportTraining DeliveryDigital Electronics KnowledgeCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TroubleshootingSystem ConfigurationNetworking TechnologiesMicrosoft Office SuiteCustomer Advocacy

Soft Skills

Strong Communication AbilitiesLeadershipCollaboration

Tools & Technologies

PrintersScannersCard Readers

Certifications & Qualifications

Valid Driver’s LicenseOccupational and Vendor Licenses

Industry Keywords

CasinoGamingCustomer HappinessService Promotions

About the role

Key responsibilities & impact

Install, support, and troubleshoot Oasis 360 Casino Management System software products
Collaborate with customer representatives to plan system access rights and enter configurations
Configure and troubleshoot third-party products such as printers, scanners, and card readers
Validate the accurate operation of equipment, system capabilities, and reports
Deliver classroom training on Oasis 360 Management System modules and partner products
Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues
Monitor service activities and escalate issues as necessary to ensure customer happiness
Build customer advocacy for Aristocrat products and services by setting the industry standard
Ensure flawless installations and support onsite and virtually

Requirements

What you’ll need

An Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience
Experience with training, installing, supporting, and troubleshooting software products
Casino/gaming experience within technology or similar expertise preferred
Working knowledge of marketing principles, including customer engagement and service promotions, preferred
Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers
Knowledge of digital electronics and networking technologies
Strong understanding of Microsoft Office Suite products
Strong communication abilities and the capacity to uphold confidentiality
Willingness to travel extensively and work variable shifts
Valid driver’s license with a clean driving record
Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location
Comprehensive pay and benefits package
Pay-for-performance compensation approach