Product Support Specialist I

Aristocrat

. Answer calls routed to the phone queue .

Posted 10/26/2026full-timeLas Vegas • Nevada • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and troubleshooting, with a strong focus on first call resolution and effective communication. Proficient in T-SQL and committed to obtaining OASIS Master Certification while adhering to gaming regulations.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting Hardware And SoftwareOASIS Master CertificationT-SQL ProficiencyGaming License Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

T-SQLTroubleshootingFirst Call ResolutionCase Tracking System MonitoringCustomer Training

Soft Skills

Logical ThinkingCritical ThinkingEffective Communication

Tools & Technologies

Case Tracking SystemSoftware Applications

Certifications & Qualifications

OASIS Master CertificationGaming License Registration

Industry Keywords

Customer Support EnvironmentCasino ExperienceGaming JurisdictionsNevada Gaming Control Board

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Answer calls routed to the phone queue
Frequently monitor the case tracking system for new cases
Ensure accurate and efficient first call resolution or raise issues to the proper internal group if necessary
Solve application issues and questions
Reinforce all SLAs with internal and external customers
Become OASIS Master Certified within 180 days
Read T-SQL queries
Provide customer training on how to use software created and distributed by Aristocrat Technologies
Work closely with teammates to assist in troubleshooting front end application issues
Perform all other duties as assigned

Requirements

What you’ll need

Minimum of 1 year supporting and troubleshooting hardware and software
Minimum of 1 year experience in a customer support environment
Ability to pass extensive background check for various jurisdictions to hold gaming licenses
Able to work day, swing, and weekend shifts, if needed
Logical and critical thinking skills
Associate degree or equivalent experience
Must be able to read, write, speak and understand English
This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate
Casino experience a plus

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location