Senior Account Director

Aristocrat

. Lead the strategic direction, execution, and performance of account management activities across the region .

Posted 10/3/2026full-timeBoston • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success, with a strong focus on strategic direction, performance metrics, and contract management within the iLottery and gaming industry. Proven ability to lead high-performing teams, optimize operations, and drive customer satisfaction through effective collaboration and negotiation.

Highest-signal resume keywords

Account ManagementContract ManagementILottery Industry ExperienceTeam LeadershipCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsContract NegotiationSLA ComplianceMarket AnalysisOperational Excellence

Soft Skills

Critical ThinkingCommunicationNegotiationInfluencing SkillsMentoring

Tools & Technologies

Digital Gaming PlatformsCustomer Feedback Systems

Certifications & Qualifications

Bachelor’s DegreeMBA Preferred

Industry Keywords

Gaming IndustryPublic Sector ClientsCustomer SatisfactionAccount OperationsVendor Partnerships

About the role

Key responsibilities & impact

Lead the strategic direction, execution, and performance of account management activities across the region
Lead, mentor, and develop a high-performing team of Senior Account Managers across North America
Establish goals, benchmarks, and performance metrics aligned with business objectives
Serve as executive sponsor for key iLottery accounts and vendor partnerships
Drive alignment between customer goals and internal delivery capabilities
Oversee joint success plans with customers
Ensure service delivery and fulfillment of contractual obligations across accounts
Monitor and improve service levels, issue resolution, and customer satisfaction
Lead cross-functional initiatives to optimize account operations and scalability
Manage contract negotiations, renewals, SLA compliance, and regulatory requirements
Partner with legal and finance teams on risk and contractual integrity
Analyze market trends and customer feedback to inform strategy
Identify expansion, upsell, and innovation opportunities within existing accounts
Collaborate with product and marketing teams to align offerings with customer needs
Report account health, risks, and opportunities to executive leadership
Deliver actionable insights from performance data, customer feedback, and market intelligence

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, or related field
MBA preferred
15+ years of experience in account management, customer success, or operations leadership
5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships
Consistent record of leading large teams and handling complex customer relationships
Strong critical thinking, negotiation, and communication skills
Deep understanding of contract management, SLAs, and regulatory environments
Ability to travel as needed across North America
Executive presence with the ability to influence senior partners
Passion for customer success and operational excellence
Experience working with government or public sector clients
Familiarity with digital gaming platforms and emerging technologies

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location