Service Delivery Coordinator

Aristocrat

. Serve as a primary coordination contact for customers scheduling services at casino locations .

Posted 11/5/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating service delivery and logistics, utilizing tools such as Salesforce and ERP systems to manage scheduling and transportation effectively. Strong problem-solving and communication skills are essential for interpreting complex information and collaborating with diverse teams.

Highest-signal resume keywords

Service Delivery CoordinationLogistics ManagementSalesforce Service Cloud (FSL)Problem-Solving SkillsCustomer-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryLogisticsOrder ManagementField Service CoordinationTransportation Management

Soft Skills

Self-MotivatedOrganizedCollaborativeAttention to DetailAdaptability

Tools & Technologies

SalesforceRemedyRetrieverERP ToolsE2Open (TMS)

Industry Keywords

Customer OperationsSchedulingCross-Functional CollaborationService Data ManagementRisk Assessment

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Serve as a primary coordination contact for customers scheduling services at casino locations
Evaluate workforce requirements, regulatory notifications, resource travel time, site readiness, dependencies, and service duration to develop executable delivery plans
Partner with regional POD teams to arrange on-site service coordination and transportation
Prioritize tasks, assess risks, and meet customer commitments
Use Remedy, Retriever, Salesforce Service Cloud (FSL), Salesforce, ERP tools, and e2Open (TMS) to coordinate work and maintain accurate records
Coordinate game transportation with outside carriers, including cross-docking requirements, delivery constraints, and exception management
Maintain accurate Sales, ERP, scheduling, and service data for planning, delivery, forecasting, and reporting
Resolve service and logistics blocking issues, assess impacts, engage partners, recommend next steps, and communicate risks or changes
Manage assigned portions of the game scheduling pipeline and initiate corrective workflows for identified risks
Partner with Project Managers and cross-functional teams on service, scheduling, logistics, transportation, and documentation activities
Coordinate documentation and closure activities from Field Service through Sales and other internal groups
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Self-motivated and organized, capable of collaboratively coordinating multiple ongoing service, logistics, and customer priorities while contributing effectively within a POD team
Proven ability to build and complete coordinated work plans involving Field Service resources, transportation providers, customers, and cross-functional partners
Strong judgment and problem-solving skills, including the ability to evaluate dependencies, identify delivery risks, resolve exceptions, and raise concerns appropriately
Adaptability to changing customer needs, operational conditions, priorities, and timeframes
Strong customer-facing communication skills and the capacity to interpret complex scheduling or logistics information into clear expectations and following steps
Ability to collaborate with internal and external customers without direct authority
Experienced in operating diverse business systems and keeping accurate, timely data updated across service, sales, enterprise resource planning, scheduling, and transportation functions
Ability to maintain attention to detail, follow-through, and accountability for assigned commitments
Experience in service delivery, order management, field service coordination, logistics, transportation, customer operations, or a related environment is preferred
Experience with Remedy, Retriever, Salesforce Service Cloud (FSL), Salesforce, applicable ERP tools, and e2Open (TMS)

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location
Comprehensive pay and benefits package
Pay-for-performance compensation approach