Service Support Representative

Aristocrat

. Answer incoming calls and emails about Games, Systems, and Hardware issues .

Posted 9/21/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while providing first-level application support for web-based applications. Proficient in using Remedy and Salesforce for case management, with a focus on maintaining service level agreements and effective communication.

Highest-signal resume keywords

Remedy SystemSalesforceMS Office SoftwareStrong Analytical SkillsExcellent Phone Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business MathTyping Speed of 40 WPMInternet Application NavigationMobile Application ExperienceProblem LoggingIssue TrackingAuditing ProceduresService Level Agreement ManagementData EntryApplication Software Training

Soft Skills

OrganizedDiligentAdaptabilityStress ToleranceTeam-Oriented

Certifications & Qualifications

Registration with Nevada Gaming Control Board

Industry Keywords

Service SupportCustomer SupportGaming JurisdictionsSecurity BreachesCross-Training

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Answer incoming calls and emails about Games, Systems, and Hardware issues
Gather case details, enter data into Remedy System/Salesforce, and dispatch cases to appropriate support groups
Provide front-end/first-level application support for web-based applications and inquiries
Maintain personal Service Level Agreements and team goals according to established guidelines
Use accurate problem logging, issue tracking, and auditing procedures
Verify outstanding customer issues daily through completion
Maintain the security and integrity of Service Support Computers and proprietary materials
Notify the Supervisor and Manager immediately of security breaches
Identify application software training needs for the Service Support Group
Cross-train backup and new personnel as needed
Maintain Remedy for customer additions, changes, and deletions
Meet daily shift and attendance requirements
Adapt to schedule changes with advance notice
Perform other duties as assigned

Requirements

What you’ll need

Must be able to work Saturday - Wednesday 1:30 PM to 10 PM PST
Advanced ability in business math
Typing speed of 40 WPM with minimal errors
Excellent phone communication
Demonstrated skill using a personal computer and MS Office software
Experience browsing internet applications
Ability to work under pressure to meet SLA deadlines, with stress tolerance and resilience
Strong analytical skills
Ability to work with others, achieve goals, and deliver results
Ability to promptly answer support-related emails, phone calls, and other electronic communications
Must be organized, diligent, and display problem-solving skills, judgment, adaptability, and ability to learn
Demonstrated skill navigating internet website frameworks
Mobile application experience with iPhone, iPad, and Android preferred
Must be able to read, write, speak, and understand English
Strong communication skills
Proven record of leadership
Ability to work independently and be team-oriented
Ability to instruct and deliver learning points to others
Position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions

Benefits

Comp & perks

Annual bonuses and incentives may be available depending on role and location
Health and wellbeing benefits may be available depending on role and location
Paid time off may be available depending on role and location
Retirement plans may be available depending on role and location
Insurance coverage may be available depending on role and location
Other local or statutory benefits may be available depending on role and location