Customer Service Representative, Phone Support

ARIVE

. Act as the initial point of contact for phone inquiries .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing top-tier customer support, particularly in phone communication, while effectively managing call volume and addressing client inquiries. Proficient in navigating software systems and maintaining strong customer relationships in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperiencePhone SupportMortgage Industry ExperienceRelationship ManagementCalm Demeanor Under Stress

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Communication SkillsPeople SkillsSelf-MotivationTime Management

Tools & Technologies

ARIVE Software

Industry Keywords

Mortgage IndustryClient InquiriesCall Volume ManagementFrontline SupportCustomer Relationships

About the role

Key responsibilities & impact

Act as the initial point of contact for phone inquiries
Address issues that can be handled by phone and route tasks to the appropriate teams
Provide top-tier customer support while managing call volume and communicating relevant information when rerouting traffic
Stay current on system features, client use cases, marketing materials, and event schedules to answer phone questions
Review voicemails for callback opportunities and route callback responsibilities appropriately
Navigate team and company protocols to address or divert client calls efficiently
Maintain records and awareness of call volume and call topics to help identify strategies for proactively addressing volume and user pain points
Provide frontline support for ARIVE software users through phone support, with support also delivered through chat, email, and social media

Requirements

What you’ll need

Minimum 2+ years of relevant customer support experience, including phone support
Experience working in the mortgage industry is strongly preferred
Ability to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally
Calm demeanor and people skills, with the ability to maintain that demeanor under stress
Self-motivation and willingness to learn, practice or rehearse in the software system, and independently research
Ability to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity
High level of integrity and strong commitment to building a successful company and nurturing customer relationships
Prior experience speaking with business owners and executives, and relationship management experience, are a plus
Must reside in the continental United States

Benefits

Comp & perks

Medical, Dental and Vision Insurance Benefits
401(k) Plan (with employer match)
Generous PTO
Endless learning in a fast-paced, growth-mode startup
Benefits and PTO included with compensation