ARIVE

Customer Support

• Act as the initial point of contact for phone inquiries
• Address issues that can be handled by phone and route tasks to the appropriate teams
• Provide top-tier customer support while managing call volume and communicating relevant information when rerouting traffic
• Stay current on system features, client use cases, marketing materials, and event schedules to answer phone questions
• Review voicemails for callback opportunities and route callback responsibilities appropriately
• Navigate team and company protocols to address or divert client calls efficiently
• Maintain records and awareness of call volume and call topics to help identify strategies for proactively addressing volume and user pain points
• Provide frontline support for ARIVE software users through phone support, with support also delivered through chat, email, and social media

Customer Service Representative, Phone Support