Academic Success Advisor

Arizona State University

. Provide direct student-facing support to undergraduate students in online and/or in-person programs .

Posted 10/8/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $51,250 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in academic advising and student support, utilizing technology platforms such as eAdvisor and Salesforce to monitor student progress and facilitate effective communication. Capable of delivering presentations and engaging with diverse student groups while adapting to changing priorities and resolving conflicts.

Highest-signal resume keywords

Academic AdvisingStudent Information SystemsSalesforce CRMEAdvisor ProficiencyTeaching Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Academic AdvisingStudent Information SystemsSalesforce CRMEAdvisor ProficiencyData AnalysisPresentation SkillsBasic Math SkillsTechnology ProficiencyConflict ResolutionMonitoring Student Progress

Soft Skills

Clear CommunicationAdaptabilityInterpersonal SkillsProblem-SolvingCollaboration

Tools & Technologies

EAdvisorSalesforceDARSOnline Appointment SchedulingOffice Equipment

Industry Keywords

Higher EducationStudent EngagementRecruitmentDegree CompletionExtracurricular Activities

About the role

Key responsibilities & impact

Provide direct student-facing support to undergraduate students in online and/or in-person programs
Provide 1:1 and group academic advising
Serve as primary instructor for multiple sections of ASU 101-NU
Identify students needing escalated support and conduct outreach collaboratively with student engagement teams and leadership
Support advising, recruitment, and student engagement initiatives
Monitor student progress toward successful degree completion
Use eAdvisor, Salesforce, DARS, text, email, and other technology platforms to advise students on academic options, course registration, and timely degree progress
Counsel students on degrees, extracurricular activities, study abroad, research, and internships
Respond to student questions and concerns and help resolve escalations
Connect students with tutoring, counseling, career services, and other academic and personal resources; follow up on service effectiveness
Participate in Edson College recruitment, student engagement, and other activities and events
Use office equipment and analyze and report data
Deliver presentations and engage with student groups
Adapt priorities and resolve conflicts as needed
Travel between university campuses and to events
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Strong background and comfort level with technology
Ability to review multiple technology-based platforms, track and monitor student progress, and respond quickly to student inquiries and time-sensitive campaigns and projects
Experience working with students in higher education/college level academic advising (desired)
Experience teaching, preferably in secondary education or higher (desired)
Experience using student information systems and advising technology such as PeopleSoft, DARS, online appointment scheduling, and eAdvisor (desired)
Experience using CRM systems such as Salesforce (desired)
Knowledge of ASU’s academic structure, organization, academic programs, colleges, and departments (desired)
Ability to clearly communicate to perform essential functions
Basic math and calculator skills
Ability to use telephone, computer, printer, fax, and copier
Must be available Monday-Friday, 8am-5pm
Ability to travel for events and between campuses
Ability to work in an environmentally controlled office setting with extended sitting, keyboarding, and computer mouse use
Ability to perform physical tasks including stooping, bending, crawling, reaching, lifting, and pushing objects up to 20 pounds
Successful completion of criminal background and fingerprint checks

Benefits

Comp & perks

Hybrid work eligibility after a training period
Comprehensive benefits package
Relocation assistance information and resources
ASU tobacco-free university
Pre-employment screening and fingerprint check included as part of employment process