Arizona State University

Recruitment

• Serve as a primary point of contact for prospective students and families throughout the recruitment and admissions process
• Help prospective students navigate admissions requirements, university policies, application processes, and next steps
• Conduct outreach to applicants with incomplete application materials
• Conduct one-on-one appointments, campus tours, information sessions, presentations, and engagement activities
• Facilitate, manage, and prepare programming for workshops, recruitment events, and presentations
• Respond to student questions and concerns via phone, text, and Salesforce
• Represent the school at Experience ASU and Sun Devil Days
• Participate in STPH yield events and serve on department and university committees
• Build and maintain relationships with program directors, faculty, admissions committee members, community partners, businesses, community colleges, high schools, and strategic partners
• Prepare administrative reports and documents
• Contribute to strategic recruitment plans and develop, edit, and distribute recruitment materials
• Collaborate across teams while operating independently and managing assigned priorities and urgent situations
• Attend local and statewide seminars, events, workshops, and conferences
• Travel to university and community college campuses and local and statewide recruitment events as needed
• Perform other duties as assigned

Student Recruitment Coordinator

Network Technician

• Lead installation, configuration, integration, repair, upgrades, and maintenance of enterprise network infrastructure
• Install and maintain copper and fiber cabling, switches, routers, firewalls, wireless access points/controllers, UPS systems, and environmental or security devices
• Serve as escalation point for complex network, cable, hardware, software, wireless, telephony, and related technology issues
• Perform advanced onsite diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues
• Provide onsite and remote technical support to customers and internal stakeholders
• Lead and participate in upgrades, emergency response, and preventative maintenance activities
• Participate in a 24x7 on-call or shift-based rotation
• Coordinate with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement network and security solutions
• Maintain network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing systems and SNOW
• Ensure compliance with safety, operational, and organizational standards, including OSHA requirements
• Act as technical lead on complex projects and assist with task coordination, prioritization, and execution
• Mentor, train, and provide technical guidance to Field Technicians
• Leverage AI for routine tasks and propose AI improvements to unit efficiency and performance
• Foster a positive, inclusive culture and participate in ET/ASU events and programs
• Work across office and field locations as operational needs require

Senior Network Field Technician

Customer Support

• Resolve basic issues, concerns, and inquiries by phone, email, and chat regarding Financial Aid and Scholarship Services and Student Business Services
• Assist customers with self-service activities and explain policies and procedures
• Respond promptly to inquiries, assess needs, and provide empathetic and efficient support
• Escalate complex issues to appropriate channels
• Participate in scheduled and ad hoc training
• Provide personalized customer service and identify opportunities to improve satisfaction
• Research questions using available resources and respond accurately
• Document customer interactions accurately and completely
• Input data and maintain information accuracy in systems
• Collaborate across teams and participate in ET/ASU events and programs
• Leverage AI in routine tasks and suggest ways to improve unit efficiency
• Foster a positive culture and champion engagement
• Serve as the primary contact for financial aid eligibility, processing requirements, student business services policies, balance inquiries, and student financial services issues

Customer Service Specialist – Financial Aid

Business Analyst

• Define and contribute to scope and objectives for enhancements and new initiatives within ASU’s Degree Planner and Enterprise Salesforce Org
• Consult with faculty, academic college staff, and university service units to understand business needs and identify process improvement opportunities
• Elicit, analyze, and document user requirements through interviews, stakeholder meetings, workflow analysis, use cases, and user stories
• Plan, prepare, and lead stakeholder briefings, requirements discovery workshops, and survey readout sessions
• Facilitate virtual sessions with 20 or more participants, manage discussion, capture input, and produce actionable outcomes
• Develop and distribute pre-session materials, facilitator guides, and post-session summaries
• Serve as liaison between academic and administrative stakeholders and technical teams
• Review technical specifications with development teams and confirm alignment with business requirements
• Support system maintenance by identifying needs, coordinating with technical teams, and validating updates
• Develop and support user acceptance testing plans
• Create and maintain business process documentation and training materials
• Support end users with onboarding, training, and troubleshooting
• Document security requirements and support appropriate user roles and access
• Monitor implementation progress, track issues, and communicate status updates
• Assess solution effectiveness and recommend improvements
• Support reporting and data analysis efforts related to decision-making and data governance

Operations

• Support the AI CIC ASU Core Lead with coordination, administration, and day-to-day management of student worker activities, projects, communications, and engagement initiatives
• Track student availability, assignments, project milestones, deliverables, and deadlines; identify scheduling or workload concerns
• Coordinate workshops, training opportunities, mentorship activities, career development programming, and other professional development experiences
• Develop and coordinate student engagement and networking opportunities, including Tech Days, professional networking events, industry engagement activities, alumni events, and team-building activities
• Build and maintain positive working relationships with AI CIC student workers and foster a collaborative, inclusive, and engaged student community
• Serve as a resource and point of contact for student questions regarding programming, events, professional development, project coordination, and day-to-day activities
• Support student onboarding and integration into the AI CIC
• Collaborate with staff, faculty, alumni, industry partners, and university stakeholders to coordinate student networking and career exposure opportunities
• Maintain accurate student and program records, trackers, schedules, and documentation
• Plan, coordinate, and execute AI CIC events and student programming, including logistics, communications, materials, participant coordination, and follow-up
• Support processes, resources, and tools that improve student engagement, communication, project coordination, and program operations
• Collect and organize student feedback and engagement data to inform programming improvements
• Collaborate on special projects, process improvements, and emerging priorities
• Provide administrative and programmatic support as assigned
• Leverage AI in routine tasks and contribute ideas to improve unit efficiency and performance
• Foster a positive culture, uphold organizational values, and champion engagement
• Collaborate across teams and participate in ET/ASU events and programs

Management Intern, Innovation Center Operations

Program Coordinator

• Provide administrative and operational support to the Program Director, Associate Program Director, and clinical practicum faculty for the DNP Nurse Anesthesia concentration
• Compile, format, and submit Council on Accreditation documentation; track deadlines, deliverables, correspondence, submissions, and approvals
• Maintain project timelines and task trackers; follow up with stakeholders and flag risks
• Serve as the program’s primary contact by handling phone calls, emails, and correspondence
• Coordinate meetings, agendas, minutes, calendars, clinical placements, rotation scheduling, and approved discretionary days off
• Support onboarding of faculty and clinical partners and prepare affiliation agreements, faculty matrices, and simulation documentation
• Supervise student employees and/or staff
• Verify faculty licenses and NBCRNA certifications through Nursys and the NBCRNA verification portal
• Monitor nurse anesthesia resident health, immunization, ACLS, PALS, certification, and other compliance documentation
• Maintain program educational records, Competency Passport records, clinical tracking data, and record retention/archiving
• Serve as Recorder for NAEAC, JCAC, and RAC committees; maintain rosters, charters, acknowledgments, minutes, and committee records
• Administer clinical site, preceptor, clinical partner, alumni, and employer evaluations and surveys
• Liaise with internal departments, clinical partners, and external vendors; draft communications, reports, and summaries

Senior Program Coordinator

• Coordinate day-to-day fiscal, administrative, and operational activities for assigned programs or funded activities
• Assist with implementation and coordination of AI-enabled learning tools and emerging educational technologies
• Support faculty and staff in using digital learning resources, instructional technology, and AI-supported tools
• Research emerging trends and best practices in professional education technology
• Support curriculum revision and course enhancement initiatives for professional education and business programs
• Collaborate with faculty subject matter experts and instructional designers to review, update, and maintain curriculum content
• Manage project timelines, meeting coordination, and comprehensive curriculum documentation
• Support quality assurance processes for online and hybrid learning experiences
• Coordinate scheduling, communications, reporting, and administrative logistics for assigned programs
• Maintain participant and program data, compile survey feedback, track workflows, and assist with vendor coordination and compliance with university procedures
• Perform other administrative and operational duties as assigned

Academic Program Coordinator

Program Manager

• Partner with the Faculty Director to develop the strategy, administration, and ongoing success of the Sports Business Program Corporate Advisory Board
• Recruit, onboard, and retain advisory board members aligned with organizational priorities and strategic growth
• Develop and execute board engagement strategies, including meeting planning, communications, and member recognition
• Cultivate relationships with executive leadership, board members, and external stakeholders
• Lead full lifecycle planning and execution of Sports Business Program and Department of Marketing events
• Develop project timelines, manage logistics, and ensure seamless on-site event execution
• Serve as primary on-site event lead, managing setup, vendors, registration, and real-time troubleshooting
• Assist with sponsorship and membership invoices
• Develop and implement integrated social media strategies to increase program visibility, engagement, and reputation
• Oversee social media planning, content strategy, and platform maintenance
• Support marketing and promotional efforts, including website updates, social media coordination, and event materials
• Coordinate group travel for Sports Business program activities
• Improve program processes and participant experience
• Maintain organized records and reporting systems

Sports Business Program Manager

Social Media Manager

• Oversee social media strategies and management and reporting of vendor-implemented strategies
• Provide direction for social media strategy, including SEO/GEO best practices and audience engagement across social platforms
• Design audience-building and social engagement strategies using performance-based and earned media tactics
• Create an annual social media content calendar aligned with MarComm planning
• Monitor higher education social media trends, platform updates, and digital communication best practices
• Manage social media monitoring tools and analyze share of voice and social listening
• Develop actionable reporting for social media and influencer-related content and communicate insights to internal stakeholders and leadership
• Analyze digital KPIs and provide measurable insights to maximize campaign performance
• Manage day-to-day operations across Instagram, Facebook, LinkedIn, and other organizational social media platforms
• Create compelling, platform-specific content aligned with organizational goals and target audiences
• Oversee community management, including comments, direct messages, and conversations; respond and escalate issues as needed
• Manage platform settings, account access, permissions, and governance for security and compliance
• Coordinate social media support for campaigns, events, and institutional initiatives
• Supervise the social media student worker team
• Maintain collaborative relationships with team members, project managers, multimedia, SEO, content teams, and outside constituencies
• Serve as W. P. Carey School representative on campus-wide social media initiatives
• Perform other duties as assigned

Director

• Provide leadership and oversight for federal Title IV verification and eligibility operations within Financial Aid
• Serve as a subject-matter expert on federal verification requirements, FAFSA/ISIR review, eligibility resolution, compliance standards, and related financial aid systems
• Supervise, train, coach, and evaluate assigned staff; establish performance expectations and provide feedback and professional development
• Monitor productivity, processing accuracy, workloads, performance metrics, priorities, and resource allocation
• Develop and deliver training on verification, federal eligibility requirements, regulatory changes, procedures, quality standards, and financial aid systems
• Support internal and external audits, compliance reviews, and federal program reviews; provide documentation and implement corrective actions
• Analyze processing volumes, trends, error rates, and operational data to identify process improvements, automation, workload management, and enhanced student service
• Lead continuous improvement initiatives to streamline verification, reduce administrative burden, improve processing timelines, strengthen compliance, and enhance student experience
• Ensure confidentiality and appropriate handling of student financial information under FERPA and applicable privacy and data-security requirements
• Provide operational leadership for Title IV verification and eligibility processes to ensure accurate, timely, compliant financial aid eligibility determinations
• Direct and monitor verification processing activities, workloads, and queues against service expectations, institutional priorities, and federal deadlines
• Resolve complex verification and Title IV eligibility issues, including FAFSA/ISIR discrepancies, conflicting information, citizenship and eligible noncitizen requirements, C-codes, rejected ISIRs, and federal database matches
• Interpret and apply federal Title IV regulations, U.S. Department of Education guidance, and institutional policies
• Lead implementation of operational, procedural, system, and training changes resulting from updated federal requirements
• Oversee verification and eligibility policies, procedures, business processes, documentation standards, and training materials
• Establish quality-control and internal-control processes; review findings, identify root causes, and implement corrective actions
• Maintain complete and auditable student records for verification decisions, corrections, eligibility determinations, and adjustments
• Oversee annual verification operational readiness, including aid-year preparation, requirements review, system configuration, and staff training
• Collaborate with Systems and technology partners on financial aid system functionality, testing, validation, and implementation
• Collaborate with Compliance, Financial Aid Student Services, Student Business Services, Systems, Enrollment Services, and other university departments to resolve complex issues

Assistant Director – Verification

Student Advisor

• Provide immigration advising and support services for approximately 16,000 international students at ASU
• Interpret immigration regulations for F-1 nonimmigrant status
• Advise F-1 students on Optional Practical Training and serve as a Designated School Official (DSO)
• Monitor regulatory updates and implement changes to operations, forms, and advisement
• Maintain accurate student immigration files, Sunapsis records, and SEVIS records
• Interface with DHS agencies including CIS, ICE, and CBP
• Work with other DSOs to ensure consistent policies and procedures
• Respond to immigration-related communications from academic units, students, government agencies, and the community
• Develop workshops and information sessions on international issues for students, faculty, and staff
• Coordinate assessment efforts in the immigration area of the ISSC
• Assist the Student Advising team with special projects as needed

International Student Advisor – Immigration

• Plan and coordinate admissions activities in the Greater San Diego area
• Counsel and confer with prospective students interested in enrolling at Arizona State University
• Implement recruitment strategies for the assigned market
• Build relationships with prospective students, families, local organizations, alumni, and local networks
• Interpret and provide program procedures, policies, goals, and objectives through phone, electronic media, and face-to-face meetings
• Use PeopleSoft and ASU online information systems to monitor and inform prospective students
• Use CRM systems to record interactions, correspondence, visits, monitoring, and follow-up
• Conduct admissions appointments, information sessions, presentations, workshops, visits, and recruitment events
• Execute phone and other communication campaigns to support enrollment goals
• Collaborate with student recruitment areas, supervisors, and enrollment management leadership
• Attend designated meetings and training sessions
• Support student visit programs and on- and off-campus functions
• Travel domestically or internationally when requested and perform recruitment duties during trips

Coordinator, Non-Resident Recruitment

Accountant

• Perform professional accounting functions supporting university partnerships
• Conduct data analysis to support university initiatives
• Ensure accounting accuracy and required reporting
• Oversee and review the work of lower-level accounting staff
• Develop and prepare reports based on query results from University Data Warehouse tables
• Research, analyze, and use independent judgment on daily and non-routine decisions affecting third-party groups and departments
• Advise administrative management on procedures and suggest process improvements to increase efficiency and accuracy
• Collaborate with university departments to provide data for partnership reporting needs
• Develop understanding of the university student billing system to research discrepancies and perform complex reconciliations
• Work in an environmentally controlled office setting involving extended sitting, keyboarding, and computer mouse use; occasional physical activities include bending, reaching, lifting, pushing, and pulling up to 25 pounds