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Assistant Director – Verification
Arizona State University. Provide leadership and oversight for federal Title IV verification and eligibility operations within Financial Aid .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in federal Title IV verification and eligibility processes, ensuring compliance with regulations and enhancing student service through effective leadership and operational oversight. Proficient in developing training materials and policies while analyzing data to drive continuous improvement in financial aid operations.
Highest-signal resume keywords
Federal Title IV VerificationFAFSA/ISIR ProcessingFinancial Aid ComplianceStaff Supervision and TrainingOperational Data Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Federal Title IV RegulationsEligibility ReviewQuality Control ProcessesPolicy DevelopmentData AnalysisStudent Aid Index CalculationsDocumentation StandardsInternal ControlsProcess ImprovementAudit Support
Soft Skills
LeadershipCommunicationProblem-SolvingCritical ThinkingCustomer Service
Tools & Technologies
CODFAFSA Partner PortalNSLDSFinancial Aid Systems
Industry Keywords
FERPACompliance StandardsFinancial Aid OperationsStudent Financial InformationEligibility Determinations
About the role
Key responsibilities & impact- Provide leadership and oversight for federal Title IV verification and eligibility operations within Financial Aid
- Serve as a subject-matter expert on federal verification requirements, FAFSA/ISIR review, eligibility resolution, compliance standards, and related financial aid systems
- Supervise, train, coach, and evaluate assigned staff; establish performance expectations and provide feedback and professional development
- Monitor productivity, processing accuracy, workloads, performance metrics, priorities, and resource allocation
- Develop and deliver training on verification, federal eligibility requirements, regulatory changes, procedures, quality standards, and financial aid systems
- Support internal and external audits, compliance reviews, and federal program reviews; provide documentation and implement corrective actions
- Analyze processing volumes, trends, error rates, and operational data to identify process improvements, automation, workload management, and enhanced student service
- Lead continuous improvement initiatives to streamline verification, reduce administrative burden, improve processing timelines, strengthen compliance, and enhance student experience
- Ensure confidentiality and appropriate handling of student financial information under FERPA and applicable privacy and data-security requirements
- Provide operational leadership for Title IV verification and eligibility processes to ensure accurate, timely, compliant financial aid eligibility determinations
- Direct and monitor verification processing activities, workloads, and queues against service expectations, institutional priorities, and federal deadlines
- Resolve complex verification and Title IV eligibility issues, including FAFSA/ISIR discrepancies, conflicting information, citizenship and eligible noncitizen requirements, C-codes, rejected ISIRs, and federal database matches
- Interpret and apply federal Title IV regulations, U.S. Department of Education guidance, and institutional policies
- Lead implementation of operational, procedural, system, and training changes resulting from updated federal requirements
- Oversee verification and eligibility policies, procedures, business processes, documentation standards, and training materials
- Establish quality-control and internal-control processes; review findings, identify root causes, and implement corrective actions
- Maintain complete and auditable student records for verification decisions, corrections, eligibility determinations, and adjustments
- Oversee annual verification operational readiness, including aid-year preparation, requirements review, system configuration, and staff training
- Collaborate with Systems and technology partners on financial aid system functionality, testing, validation, and implementation
- Collaborate with Compliance, Financial Aid Student Services, Student Business Services, Systems, Enrollment Services, and other university departments to resolve complex issues
Requirements
What you’ll need- Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field, including two (2) years managerial experience; OR any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
- Experience leading or overseeing federal Title IV verification, eligibility review, or financial aid compliance processes
- Knowledge of federal Title IV financial aid programs, verification requirements, FAFSA/ISIR processing, Student Aid Index calculations, and related eligibility regulations
- Experience using federal financial aid systems such as COD, FAFSA Partner Portal, and NSLDS
- Experience supervising, training, coaching, or evaluating staff in a financial aid, enrollment services, compliance, or student services environment
- Experience analyzing workloads, processing timelines, quality-control results, or operational data to improve accuracy, efficiency, and student service
- Experience developing or maintaining policies, procedures, training materials, documentation standards, or internal controls
- Ability to interpret complex regulations, resolve conflicting information, and communicate requirements clearly to staff and campus partners
- Knowledge of FERPA and privacy requirements related to student financial information
- Strong written, verbal, critical-thinking, problem-solving, and customer-service skills
- At least five (5) years of federal eligibility/verification process
- Must successfully pass pre-employment screening, criminal background check, and fingerprint check
Benefits
Comp & perks- Reduced tuition for employees, their spouses and dependents
- Competitive rates for health and life benefits
- Wellness program
- Disability and leave program
- Paid holidays
- Retirement programs
- Relocation resources