Business Analyst

Arizona State University

. Define and contribute to scope and objectives for enhancements and new initiatives within ASU’s Degree Planner and Enterprise Salesforce Org .

Posted 9/29/2026full-timeTempe • Arizona • United StatesMid-LevelSenior💰 $54,375 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eliciting, analyzing, and documenting business and functional requirements while facilitating stakeholder engagement sessions. Proficient in creating business process documentation, training materials, and supporting end users through onboarding and troubleshooting.

Highest-signal resume keywords

Business Process DocumentationUser Acceptance TestingStakeholder Engagement FacilitationRequirements AnalysisCollaboration with Technical Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationWorkflow AnalysisData AnalysisProcess ImprovementUser TrainingQuality AssuranceTechnical Specification ReviewSecurity Requirements DocumentationFacilitator Guide CreationActionable Outcome Production

Soft Skills

Analytical SkillsOrganizational SkillsCommunication SkillsCollaboration SkillsAttention to Detail

Tools & Technologies

SalesforceDegree PlannerVirtual Meeting Platforms

Industry Keywords

Higher EducationStakeholder ManagementEnd User SupportProcess DocumentationData Governance

About the role

Key responsibilities & impact

Define and contribute to scope and objectives for enhancements and new initiatives within ASU’s Degree Planner and Enterprise Salesforce Org
Consult with faculty, academic college staff, and university service units to understand business needs and identify process improvement opportunities
Elicit, analyze, and document user requirements through interviews, stakeholder meetings, workflow analysis, use cases, and user stories
Plan, prepare, and lead stakeholder briefings, requirements discovery workshops, and survey readout sessions
Facilitate virtual sessions with 20 or more participants, manage discussion, capture input, and produce actionable outcomes
Develop and distribute pre-session materials, facilitator guides, and post-session summaries
Serve as liaison between academic and administrative stakeholders and technical teams
Review technical specifications with development teams and confirm alignment with business requirements
Support system maintenance by identifying needs, coordinating with technical teams, and validating updates
Develop and support user acceptance testing plans
Create and maintain business process documentation and training materials
Support end users with onboarding, training, and troubleshooting
Document security requirements and support appropriate user roles and access
Monitor implementation progress, track issues, and communicate status updates
Assess solution effectiveness and recommend improvements
Support reporting and data analysis efforts related to decision-making and data governance

Requirements

What you’ll need

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Experience appropriate to the assigned field
Ability to elicit, analyze, and document business and functional requirements
Ability to analyze current and future state processes
Experience or ability to support end users, onboarding, training, troubleshooting, enhancements, and quality assurance/user acceptance testing
Ability to facilitate stakeholder engagement sessions, including virtual sessions with 20 or more participants
Ability to create business process documentation, training materials, facilitator guides, and post-session summaries
Ability to collaborate with academic, administrative, technical, and development teams
Ability to document security requirements and support user roles and access
Strong analytical, organizational, communication, collaboration, and attention-to-detail skills
Ability to manage multiple concurrent initiatives in a fast-paced environment
Employment contingent upon successful criminal background and fingerprint checks
Must submit a cover letter and resume or CV
Must provide employment information in month and year format, including job title, duties, and employer name

Benefits

Comp & perks

Comprehensive benefits package
Relocation assistance information and resources
Tobacco-free university
Pre-employment screening and fingerprint check for safety/security-sensitive employment