Customer Service Specialist – IT Support Technician

Arizona State University

. Provide endpoint support to faculty, staff, and students using hardware and software .

Posted 10/8/2026full-timeTempe • Arizona • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT diagnostic and troubleshooting support, with a strong understanding of Windows and Mac functionality. Capable of effective communication with both technical and nontechnical customers while fostering a positive workplace culture.

Highest-signal resume keywords

IT Diagnostic SupportTroubleshooting Hardware and SoftwareCustomer Service in Call CenterWindows and Mac FunctionalityTechnical Documentation Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint SupportSoftware InstallationNetwork Connection SetupError ReplicationDiagnostic Procedures

Soft Skills

Problem-Solving AbilityEffective CommunicationEmpathyCollaborationInclusivity

Tools & Technologies

OutlookO365GmailMobile Device Clients

Industry Keywords

High School DiplomaCustomer InquiriesSupport TicketsTraining ParticipationBackground Check

About the role

Key responsibilities & impact

Provide endpoint support to faculty, staff, and students using hardware and software
Receive, monitor, respond to, and update support tickets through phone, email, and chat
Assess and address customer inquiries promptly, empathetically, and efficiently
Escalate complex issues to appropriate channels
Install software and establish network connections according to standards
Troubleshoot hardware and software using diagnostic procedures
Provide software application assistance to end users
Replicate errors and reset computers and printers
Create, update, and maintain technical documentation
Participate in scheduled and ad-hoc training
Collaborate across teams and participate in ET/ASU events and programs
Leverage AI in routine tasks and propose efficiency improvements
Foster a positive, inclusive, and values-driven workplace culture

Requirements

What you’ll need

High School Diploma and two years’ experience appropriate to the area of assignment/field; OR equivalent combination of experience and/or training
Experience providing IT diagnostic and troubleshooting support
Experience in a high-volume call center customer service setting
Demonstrated problem-solving ability
Understanding of Windows and/or Mac functionality
Understanding of email platforms such as Outlook, O365, Gmail, and mobile device clients
Ability to communicate effectively with technical and nontechnical customers
Applicants must be eligible to work in the United States
Ability to participate in scheduled and ad-hoc training
Successful pre-employment background and fingerprint checks required

Benefits

Comp & perks

Comprehensive employee benefits package
Professional development and hands-on learning
Workday Learning courses
Tuition reduction for ASU degree programs
Manager-approved specialized training and certifications
Flexible work options may be available after the initial 90-day training period
Alternative work schedules
Overnight shifts eligible for additional hourly compensation
ASU tobacco-free university