Enrollment Coach

Arizona State University

. Serve as a critical point of contact for prospective students through chats, emails, calls and texts .

Posted 10/8/2026full-timeScottsdale • Arizona • United StatesMid-LevelSenior💰 $51,500 - $60,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and emotional intelligence to effectively support prospective students through the admissions process. Proven ability to build relationships, solve problems, and recommend innovative procedures to enhance student success.

Highest-signal resume keywords

Bachelor's DegreeSalesforce ExperienceCustomer-Centric EnvironmentExcellent Communication SkillsEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Admissions SupportRegistration AssistanceProblem SolvingDecision MakingRecruitment Strategies

Soft Skills

Relationship BuildingConflict ResolutionSelf-DisciplineAdaptabilityUrgency

Industry Keywords

Higher EducationStudent EngagementProspective StudentsRecruitment Program GoalsASU Community

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Serve as a critical point of contact for prospective students through chats, emails, calls and texts
Answer initial questions and assist students through admissions and registration
Foster engagement with prospective students and provide swift responses and professional written and verbal support
Build relationships, understand students' motivations and align them with programs
Collaborate with EdPlus Enrollment Coordinators to support prospective students and complete applications with high urgency
Use resources and critical thinking to solve problems, make decisions and provide accurate information and direction
Distribute recruitment materials to individually support students
Recommend innovative procedures to improve student success
Cultivate relationships within the ASU community to accomplish recruitment program goals and objectives
Assume or coordinate other duties or projects as assigned

Requirements

What you’ll need

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Bachelor's degree or higher in a related field preferred/desirable
Strong sense of urgency and passion about helping others achieve their education goals
Excellent communication skills, including ability to handle complex issues, resolve conflicts and de-escalate when appropriate
Self-discipline and proven track record of achieving results in a customer-centric environment
Ability to navigate change and pivot quickly
Experience using Salesforce
High emotional intelligence and knowledge of challenges faced by current and prospective higher-education students
Eligible to work in the United States; ASU EdPlus will not sponsor this position
Cover letter and resume/CV required
Resume must include employment information in month and year format, job titles, duties and employer names
Successful completion of criminal background check and fingerprint check required

Benefits

Comp & perks

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction for eligible ASU employees, their dependents and spouse
Discounts
Flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy
Pre-employment screening and background check
Fingerprint check