Field Service Specialist

Arizona State University

. Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information .

Posted 10/22/2026full-timeTempe • Arizona • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in frontline customer service, parking operations, and traffic control while effectively utilizing parking management systems such as AIMS and Amano. Proficient in maintaining accurate records, processing transactions, and communicating operational updates in a fast-paced environment.

Highest-signal resume keywords

Frontline Customer ServiceParking OperationsAIMS and Amano SystemsTraffic ControlMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Parking OperationsTraffic ControlCredit and Debit Card TransactionsRecord MaintenanceReport PreparationEquipment TroubleshootingIntercom OperationTicket Dispenser OperationGate System OperationDispatch Support

Soft Skills

CommunicationCustomer AssistanceProblem-SolvingTeam CollaborationAdaptability

Tools & Technologies

AIMSAmanoTwo-Way RadioParking Management SystemsFee Computers

Certifications & Qualifications

Valid Class D Driver’s License

Industry Keywords

High-Volume Parking FacilitiesEvent StaffingCrowd ManagementOutdoor WorkOperational Support

About the role

Key responsibilities & impact

Provide frontline customer service at high-volume parking facilities and assist customers with directions, parking options, payments, permits, and general campus information
Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment
Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers
Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers, and perform minor troubleshooting and cleaning
Complete required electronic and manual forms, issue exit citations, and prepare reports
Work scheduled shifts in the parking dispatch office to support daily operations and event coverage
Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications
Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs
Document incidents, service requests, equipment issues, and field activity in appropriate systems and logs
Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments
Operate ASU-owned, leased, or rented vehicles and carts at various campus locations
Work outdoors for extended periods in varying weather conditions and perform physical tasks involving objects up to 35 pounds
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Experience providing frontline customer service to the general public
Experience with parking operations, event staffing, traffic control, or crowd management
Experience using parking management and access-control systems, including AIMS and Amano
Experience operating or troubleshooting gate systems, intercoms, ticket dispensers, and related parking equipment
Experience processing credit and debit card transactions
Experience maintaining accurate records and completing reports
Experience working outdoors in varying weather conditions
Experience working in a dispatch or operations-support environment
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
Valid Class D driver’s license with an acceptable Motor Vehicle Record (MVR)
Must be eligible to work in the United States; ASU will not sponsor this position
Must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment
Successful completion of pre-employment screening, criminal background check, and fingerprint check

Benefits

Comp & perks

Comprehensive benefits package
Overtime and additional hours are regularly available
Professional growth and job satisfaction associated with working for a nationally recognized public institution