Graduate Programs Support Services Program Manager

Arizona State University

. Support MS in Supply Chain Management programs for West Valley campus and online students .

Posted 11/4/2026full-timeArizona • United StatesEntry Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing graduate academic program operations, including curriculum administration and student engagement initiatives. Proficient in advanced academic advising, budget management, and developing collaborative partnerships with faculty and stakeholders.

Highest-signal resume keywords

Advanced Academic AdvisingGraduate Academic Program Operations ManagementBudget ManagementCurriculum AdministrationEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum AdministrationAcademic SchedulingDegree PlanningBudget ManagementData AnalysisProcess ImprovementEvent PlanningStudent Engagement InitiativesOperational SupportSupervisory Experience

Soft Skills

Problem SolvingCollaborationCustomer ServiceJudgmentAdaptability

Tools & Technologies

Microsoft OfficePeopleSoftCanvasCollaborative Technology Tools

Industry Keywords

Supply Chain ManagementGraduate ProgramsStudent Information SystemsAcademic PoliciesDiverse Student Populations

About the role

Key responsibilities & impact

Support MS in Supply Chain Management programs for West Valley campus and online students
Coordinate and manage graduate business program operations under the guidance of the Associate Director
Serve as point of contact for students from orientation through graduation
Provide advanced academic advising and resolve complex student issues
Monitor academic progress, degree completion, curriculum requirements, registration, enrollment adjustments, academic standing, iPOS, internship/CPT processes, graduation readiness, and other milestones
Plan, implement, and evaluate orientation, academic programming, student engagement initiatives, speaker series, signature events, and graduation activities
Develop and manage student communications through presentations, newsletters, office hours, class announcements, and targeted outreach
Collaborate with student leaders to plan and execute programmatic and club events
Collaborate with faculty, admissions, recruiting, academic departments, university partners, and college leadership
Support recruiting events and information sessions
Oversee curriculum administration and academic scheduling, including course schedules, registration materials, and curriculum planning resources
Provide operational support for faculty directors, instructional faculty, academic departments, and college leadership
Manage program budgets, expenditures, reimbursements, disbursements, approvals, tracking, and policy compliance
Develop, oversee, and report work plans
Gather, analyze, and report student and operational data; prepare reports and recommend process improvements
Maintain detailed records and assist with surveys
Develop, document, evaluate, and improve operational processes and workflows
Represent the college and Graduate Programs Office on committees and at assigned organizations
Lead special projects supporting operational excellence and student experience
Plan and execute an out-of-state experiential learning trip with external partners, vendors, faculty, students, and university stakeholders

Requirements

What you’ll need

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Ability to provide advanced academic advising and interpret university and program policies
Ability to resolve complex student issues and support students in sensitive academic situations
Experience or ability to manage graduate academic program operations, curriculum administration, academic scheduling, and degree planning
Ability to work with diverse and international student populations
Ability to plan and manage student engagement initiatives, events, projects, and operational improvements
Ability to manage budgets, financial processes, reimbursements, and university business operations
Ability to develop collaborative partnerships with faculty, academic leadership, and external stakeholders
Effective communication through presentations, workshops, and professional communications
Ability to manage multiple priorities independently, exercise sound judgment, and implement continuous process improvements
Proficiency with Microsoft Office applications and collaborative technology tools
Knowledge of PeopleSoft, Canvas, or similar student information and learning management systems
Experience composing, editing, and proofreading professional communications
Supervisory experience, including graduate assistants or student employees
Evidence of consistently strong performance and commitment to exceptional customer service
Ability to perform extended periods of sitting, keyboarding, and computer mouse use
Ability to stand, walk moderate distances, bend, reach, lift, push, and pull up to 25 pounds
Successful completion of pre-employment screening, criminal background check, and fingerprint check

Benefits

Comp & perks

Flexible schedule to meet work/life balance needs
Hybrid remote option
Professional development opportunities
Participation on university committees
Opportunities to expand professional network across ASU
Occasional travel to support short international courses
Comprehensive benefits package
Relocation assistance resources
Tobacco-free university