Public Services Coordinator

Arizona State University

. Manage front desk operations and perform complex clerical library duties .

Posted 10/19/2026full-timeTempe • Arizona • United StatesMid-LevelSenior💰 $44,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing front desk operations and providing exceptional customer service within a library setting. Proficient in library practices, supervision, and effective communication to support student success and library services.

Highest-signal resume keywords

Library Operations ManagementCustomer Service PrinciplesSupervision and CoachingMicrosoft Office Suite ProficiencyEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical Library DutiesReference and Information ServicesResource Request ProcessingTroubleshooting Computer NeedsLibrary Policy Interpretation

Soft Skills

Conflict ResolutionTeam LeadershipCustomer Interaction

Tools & Technologies

Google Drive ApplicationsSlackZoomAsk a Librarian Chat

Industry Keywords

Library UsageCirculation AssistanceSustainable PracticesBuilding MaintenanceEmergency Response

About the role

Key responsibilities & impact

Manage front desk operations and perform complex clerical library duties
Provide excellent customer service and circulation assistance
Interpret library policies and procedures and support student success
Provide check-out/check-in, loan policy, holds, and billing services
Provide intermediate subject-based reference, information, and referral services
Support ASU Library services including map and geospatial services, maker services, and data visualization
Provide virtual information services through Ask a Librarian chat and triage email when needed
Resolve advanced requests and interpret ASU Library and University policy
Troubleshoot computer and printing needs
Provide directional assistance for the library and campus
Process resource requests, holds, recalls, Home Delivery requests, and system-generated material status lists
Monitor materials on hold for library users
Manage library shifts and supervise service points and building activities
Oversee security and maintenance issues, resolve conflicts, and address emergencies
Perform opening and closing duties
Coordinate with the Collections directorate to maintain the Fletcher Library stacks collection
Manage art displays for Fletcher Library
Report to the Public Services Supervisor or Building Manager, depending on location

Requirements

What you’ll need

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Familiarity with library usage, practices, and systems
Ability to use Microsoft Office Suite, Google Drive applications, Slack, Zoom, and related employee communication software
Ability to supervise, coach, and evaluate employees and student workers
Effective communication
Customer service principles, methods, and practices
Understanding of sustainable practices
Ability to work alternate hours, including nights and/or weekends, as needed
Application must include a cover letter and resume or CV
Resume must include employment information in month and year format, job title, job duties, and employer name
Successful completion of required pre-employment screening and criminal background check
Driving is not required

Benefits

Comp & perks

Comprehensive benefits package
Tobacco-free university
Relocation assistance information and resources
Pre-employment screening and background check
No fingerprint check required