Senior Financial Aid Counselor – Student Success, Service Delivery

Arizona State University

. Evaluate students’ financial needs using financial-status documentation and interviews with students, parents and guardians, and award financial aid .

Posted 10/27/2026full-timeTempe • Arizona • United StatesSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in evaluating financial needs and advising students on financial aid options, while ensuring compliance with government regulations and institutional guidelines. Proficient in data analysis and reporting, with strong communication skills to effectively engage with diverse populations.

Highest-signal resume keywords

Financial Aid EvaluationData AnalysisCompliance KnowledgeCustomer Service ExperienceMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Data AnalysisFinancial Aid ProcessingAward Compliance ReviewFinancial PlanningData Entry AccuracySimple CalculationsProgram CoordinationReport CompilationStudent CounselingAppeal Review

Soft Skills

Effective CommunicationInterpersonal SkillsAdvising SkillsTraining DevelopmentProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookInternet Research

Industry Keywords

Financial AidScholarshipsGrantsWork StudyFederal RegulationsInstitutional GuidelinesStudent EligibilityDonor RelationsCompliance StandardsUniversity Financial Aid Office

About the role

Key responsibilities & impact

Evaluate students’ financial needs using financial-status documentation and interviews with students, parents and guardians, and award financial aid
Monitor or coordinate activities of subordinates
Coordinate planning, processing, awarding and reporting for student loans/work study, scholarships, grants, underrepresented student programs and continuing student eligibility
Counsel and advise students on financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning
Collect and analyze student financial data to determine aid eligibility and make general or specialized awards within federal and institutional guidelines
Respond to students’, parents’, guardians’ and department staff’s questions and requests regarding financial aid options
Review awards for compliance with government rules and regulations, including over-awards and under-awards
Review supplemental documentation and student appeals for award adjustments or exceptions and determine appeal validity
Compile financial aid program activity reports and recommend policy or procedural changes
Prepare and present information on federal financial aid, scholarships, employment and grants to campus groups, high school students and parents
Develop materials and provide training on program responsibilities to staff, donors, lenders, agencies and employers
Collect, interpret and disseminate current technical information; interface with lenders, employers, donors, guarantee agencies and staff to resolve student issues
Provide administrative support for analytical studies of fund utilization, applicant trends and future computer programming needs

Requirements

What you’ll need

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Knowledge of government, donor and/or institutional rules, regulations, guidelines and procedures for awarding of financial aid
Knowledge of a specialized area of financial aid such as scholarships, work study, loans, grants or compliance
Experience working in a university financial aid office
Skill in coordinating the work activities of others
Experience in analysis and processing of financial data
Customer service experience working with a varied population
Experience entering data accurately
Experience making simple calculations
Experience working with Microsoft applications (e.g. Word, Excel and Outlook)
Experience working with the Internet
Evidence of effective communication skills
Evidence of a Bachelor's Degree
Must pass pre-employment screening, criminal background check, work history and academic credential verification
Must pass a fingerprint check; employment is contingent upon successful passing
Driving is not required for this position

Benefits

Comp & perks

Reduced tuition for employees, their spouses and dependents
Competitive rates for health and life benefits
Wellness program
Disability and leave program
Paid holidays
Retirement programs