Senior ServiceNow Developer

Arizona State University

. Design, configure, develop, test, deploy, and maintain ServiceNow workflows, catalog items, Flow Designer automations, custom applications, forms, scripts, and platform enhancements .

Posted 10/14/2026full-timeTempe • Arizona • United StatesSenior💰 $78,000 - $125,257 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of ServiceNow application development, including expertise in JavaScript, integrations, and platform architecture. Proficient in Agile/Scrum methodologies and capable of managing multiple development assignments while ensuring high-quality documentation and communication.

Highest-signal resume keywords

ServiceNow Application DevelopmentJavaScript ScriptingREST/SOAP API IntegrationsAgile/Scrum MethodologiesServiceNow Certified Application Developer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow WorkflowsFlow DesignerBusiness RulesScript IncludesClient ScriptsUI PoliciesData PoliciesAutomated Test FrameworkIntegrationHubCMDB Reconciliation

Soft Skills

EmpathyEmotional IntelligenceCommunicationProblem-SolvingCollaboration

Tools & Technologies

ServiceNowAWSSalesforceMID ServersAI SearchNow Assist

Certifications & Qualifications

ServiceNow Certified Application DeveloperServiceNow Certified System AdministratorITIL Foundation

Industry Keywords

ITSMITOMHRSDGRCVendor Risk ManagementSecurity Incident ManagementStrategic Portfolio ManagementHigher EducationEnterprise EnvironmentData Governance

Tech Stack

Tools & technologies

AWSITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Design, configure, develop, test, deploy, and maintain ServiceNow workflows, catalog items, Flow Designer automations, custom applications, forms, scripts, and platform enhancements
Develop and support integrations with enterprise applications and external systems using REST/SOAP APIs, IntegrationHub, OAuth, import sets, transform maps, and approved integration patterns
Develop and maintain server-side and client-side ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, and scheduled jobs
Design, develop, and enhance Service Catalog solutions, including catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and reusable automation components
Develop and enhance solutions across ServiceNow modules including ITSM, ITOM, Discovery, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, Strategic Portfolio Management, and other platform capabilities
Investigate, troubleshoot, and resolve application defects, scripting errors, integration failures, workflow issues, and performance problems
Perform root cause analysis and implement sustainable technical solutions through major incident and problem management processes
Participate in the full software development lifecycle using Agile/Scrum, including planning, refinement, stand-ups, design, development, testing, code reviews, deployment, release management, and post-implementation validation
Develop automated tests using ServiceNow Automated Test Framework
Apply platform standards, architecture decisions, secure coding practices, upgrade-safe development methods, and documentation expectations with the Senior Developer/Architect
Support platform upgrades and application updates by analyzing skip reports, remediating affected scripts and integrations, performing regression testing, and resolving upgrade-related issues
Support data governance, reconciliation, normalization, and quality requirements
Develop and support approved AI-related ServiceNow capabilities, including AI Search, Now Assist, agentic AI workflows, and other approved AI-enabled solutions
Create and maintain technical designs, integration specifications, workflow documentation, test plans, support procedures, and knowledge-transfer materials
Manage multiple development assignments, user stories, enhancement requests, defects, and technical priorities while meeting deadlines and communicating risks
Participate in training, technical research, knowledge sharing, ET/ASU events, and programs
Leverage AI in routine tasks and contribute ideas to improve unit efficiency and performance
Foster a positive culture, uphold organizational values, and champion engagement

Requirements

What you’ll need

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Applicants must be eligible to work in the United States
Thorough knowledge of ServiceNow application development and platform architecture fundamentals
Knowledge of JavaScript, client-side and server-side scripting, Flow Designer, Service Catalog development, integrations, and ServiceNow security practices
Experience with ServiceNow JavaScript, Business Rules, Script Includes, Glide framework, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, scheduled jobs, Automated Test Framework, App Studio, and scoped application development
Experience designing and developing complex Service Catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and automated business processes
Experience designing, developing, and supporting ServiceNow integrations with enterprise systems, including identity management platforms, AWS, Salesforce, endpoint-management solutions, HR systems, and institutional data sources
Knowledge of REST/SOAP APIs, JSON, XML, OAuth, IntegrationHub, MID Servers, Discovery, import sets, transform maps, IRE, data synchronization, CMDB reconciliation, and integration-driven workflows
Working knowledge of ServiceNow modules and capabilities including ITSM, ITOM, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, CSM, CSDM, Strategic Portfolio Management, platform analytics, and ServiceNow AI capabilities
Skill in diagnosing complex technical issues, troubleshooting defects, resolving scripting and integration errors, performing root cause analysis, and implementing maintainable solutions
Knowledge of SDLC practices, Agile/Scrum, testing, release management, upgrade-safe development, secure coding, and technical documentation
Ability to translate business and technical requirements into maintainable ServiceNow solutions
Ability to manage multiple priorities, produce high-quality documentation, and communicate progress, dependencies, and technical risks
Familiarity with Now Assist, AI Search, AI Control Tower, and agentic AI workflows
Experience in a large, complex higher education or enterprise environment
Desired: ServiceNow Certified Application Developer certification
Desired: ServiceNow Certified System Administrator certification
Desired: ITIL Foundation certification
Demonstrated empathy, compassion, emotional intelligence, inclusion, belonging, and sustainability advocacy
Driving is not required for this position
Employment is contingent upon successful background and fingerprint checks

Benefits

Comp & perks

Hybrid work opportunities, with staff in person three days per week
Flexible work environment and flexible scheduling opportunities
Professional development through additional certificates and degrees via ASU programs with major tuition breaks
Comprehensive benefits package
Relocation assistance resources
Positive Core culture focused on belonging, relational, authentic, visionary, and empowered values
Opportunities to collaborate with major technology companies
Employee wellness resources through a tobacco-free university