Technical Web Project Coordinator

Arizona State University

. Coordinate enterprise web governance and digital accessibility services .

Posted 10/16/2026full-timeTempe • Arizona • United StatesMid-LevelSenior💰 $71,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital accessibility coordination, including applying WCAG 2.1 Level AA standards and managing platforms like Siteimprove and Equidox. Proficient in project management, stakeholder communication, and utilizing tools for tracking and reporting accessibility progress.

Highest-signal resume keywords

Digital Accessibility CoordinationWCAG 2.1 Level AA ComplianceSiteimprove AdministrationJira Ticket ManagementProject Management in Higher Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AccessibilityWCAG 2.1 Level AAAccessibility AuditingPDF Remediation WorkflowsService OwnershipProcess ImprovementStakeholder EngagementTechnical Issue ResolutionData GovernanceUser Experience Principles

Soft Skills

Strong Presentation SkillsEffective CommunicationCollaboration with StakeholdersProblem-SolvingTraining and Documentation

Tools & Technologies

SiteimproveEquidoxJiraServiceNowAI-Augmented ToolsSlack

Certifications & Qualifications

IAAP Certified Professional in Accessibility Core Competencies

Industry Keywords

Digital Accessibility ServicesTechEd PrinciplesHigher Education EnvironmentAccessibility GovernanceAI Readiness

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Coordinate enterprise web governance and digital accessibility services
Serve as service owner for Siteimprove, Equidox, and assigned platforms
Oversee platform administration, service support, vendor relationships, reporting, training, and process improvement
Monitor and report Siteimprove accessibility scores and trends
Advise site owners on remediation aligned with WCAG 2.1 Level AA
Manage intake of digital accessibility reports and convert email submissions into Jira tickets
Triage submissions, redirect requests, remove spam, and maintain accurate ticket records
Coordinate with site owners, department leaders, Canvas administrators, and partners to resolve accessibility barriers
Track remediation progress and communicate status to stakeholders
Support accessibility evaluation and governance for AI-enabled web products and other TechEd experiences
Deliver accessibility updates, demonstrations, and presentations
Manage user access, onboarding, offboarding, configurations, and issue resolution across supported platforms
Receive, triage, and resolve Jira and ServiceNow platform administration and user support tickets
Escalate technical issues to vendors and track resolution
Communicate with vendor representatives and monitor product updates
Coordinate platform training, maintain support resources, and manage Slack support channels
Manage subdomain request intake and coordination
Partner with the Web Standards Governance Board and site owners to evaluate requests and document outcomes
Coordinate small to medium web and digital accessibility projects, including schedules, action items, risks, dependencies, and stakeholder communication
Improve accessibility support and service-management processes
Use approved AI-assisted tools and automation to analyze accessibility data, identify trends, organize project information, and generate reporting insights
Apply human evaluation and university requirements for privacy, security, accessibility, data governance, accuracy, bias, and fairness
Evaluate emerging TechEd and accessibility tools
Coordinate cross-functional testing and feedback
Develop and maintain procedures, training materials, service documentation, and operational reports

Requirements

What you’ll need

Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR any equivalent combination of experience and/or training producing comparable knowledge, skills, and abilities
Cover letter required
Experience coordinating digital accessibility work across websites, documents, or digital platforms
Experience identifying or triaging accessibility issues
Experience applying WCAG 2.1 Level AA or similar standards
Experience working with stakeholders on remediation
Experience using Siteimprove, Equidox, Jira, ServiceNow, or comparable systems to track progress and outcomes
Experience coordinating or managing projects in a technical or higher education environment
Experience administering SaaS platforms or serving in a service ownership role
Working knowledge of WCAG 2.1 Level AA
Experience with accessibility auditing or remediation tools
Experience with Equidox or other PDF remediation workflows
Proficiency with Jira, ServiceNow, or comparable work and ticket management platforms
Experience documenting and improving operational processes using service data and stakeholder feedback
Understanding of TechEd principles, learner-centered design, interoperability, AI-augmented ecosystems, agency, and inclusion
Familiarity with responsible application of AI-enabled tools, including human evaluation, privacy, security, accessibility, data governance, accuracy, bias, and fairness
Experience supporting organizational AI readiness through documentation, training, governance, testing, or workflow design
Understanding of user experience principles and web content best practices
Strong presentation skills
Experience coordinating work with vendors and stakeholders across multiple teams or organizational units
IAAP Certified Professional in Accessibility Core Competencies certification; other accessibility certifications are preferred
Must be eligible to work in the United States
Successful pre-employment, background, and fingerprint checks required

Benefits

Comp & perks

Hybrid work opportunities, with staff in person three days per week
Flexible work environment and schedule opportunities
Professional development through ASU certificates and degrees with major tuition breaks
Comprehensive benefits package
Collaboration with technology industry partners
Tobacco-free university