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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mechanical and electrical engineering, with a strong focus on service delivery, compliance with health and safety regulations, and effective customer communication. Proficient in fault diagnosis, maintenance, and documentation using handheld devices.
Highest-signal resume keywords
Mechanical Engineering ExperienceElectrical Engineering ExperienceHealth And Safety ComplianceCustomer Service SkillsISO 9001:2008 Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fault DiagnosisMaintenanceService DocumentationTime ManagementKnowledge Of COSHHKnowledge Of LOLERKnowledge Of PUWERBasic IT SkillsElectrical EngineeringMechanical Engineering
Soft Skills
Excellent Communication SkillsCustomer Service Orientation
Tools & Technologies
Handheld DeviceIPadIPhone
Certifications & Qualifications
City And GuildsNTECONCEnhanced DBS Disclosure
Industry Keywords
Health And SafetyService Level AgreementsInfection Prevention And ControlKey Point Indicators
About the role
Key responsibilities & impact- Service medical equipment on customer sites, including beds, mattresses, couches, baths, trolleys and hoists
- Follow service itineraries and procedures while optimising time and minimising costs
- Perform fault diagnosis, rectification and maintenance on electrical/mechanical equipment
- Carry out work in compliance with statutory legislation, Health and Safety, COSHH, local policies and safe working procedures
- Work towards Key Point Indicators
- Complete and submit service documentation accurately on a handheld device within agreed timescales and Service Level Agreements
- Liaise with customers to arrange agreed visit dates and times
- Request materials required for work completion
- Clean the work area and complete post-service documentation
- Provide feedback and contribute ideas for product and service improvement
- Maintain tools, spares and equipment in safe working condition and report unsafe items to the Regional Service Manager
- Support other Service Engineers when required
- Follow infection prevention and control policies
- Ensure compliance with LOLER and PUWER 1998 and use materials and equipment safely, securely and economically
- Maintain working knowledge of policies, procedures and work instructions after induction and departmental training
Requirements
What you’ll need- Experience in mechanical/electrical engineering (essential)
- City and Guilds/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable)
- Familiarity with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 (desirable)
- Excellent communication skills and a high level of customer service
- Valid UK driving license; required to drive a company van
- Previous experience in a similar role (ideally)
- Understanding of electrical or mechanical engineering
- Ability to work to deadlines
- Good time management
- Knowledge of Health and Safety principles
- Basic IT skills and ability to work with an iPad and iPhone
- Enhanced DBS disclosure required
- Ability to participate in an out-of-hours rota
- Must live within a reasonable distance of the area covered
Benefits
Comp & perks- Full training and support
- Longevity and career development opportunities
- Long Service Awards
- Holiday buy and sell scheme
- Salary sacrifice vehicle scheme
- Eye care vouchers
- Cycle to work scheme
- Perks app
- Discounted gym memberships
- Enhanced DBS disclosure provided at the company’s cost
- Support for reasonable adjustments during interviews
- Mental well-being commitment through the Mental Health Charter