Healthcare Outreach Specialist

Arkos Health

. Facilitate care coordination efforts for members across all omnichannel operations .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination, member education, and compliance with HIPAA guidelines while providing exceptional customer service in a fast-paced call center environment. Proficient in using Microsoft products, particularly Excel, to manage member interactions and scheduling effectively.

Highest-signal resume keywords

Care CoordinationCustomer Service ExperienceMedical Terminology KnowledgeMicrosoft Excel ProficiencyBilingual (Spanish-speaking)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationMedical TerminologyScheduling System ProficiencyQuality Gap ClosuresAssessment Administration

Soft Skills

Building RapportMultitaskingProblem SolvingSelf-MotivationPositive Attitude

Tools & Technologies

Telephonic SystemsMicrosoft Products

Certifications & Qualifications

High School Diploma or GEDMedical Certification (Preferred)

Industry Keywords

HIPAA ComplianceOmnichannel OperationsMember EducationCall Center ExperienceE-Verify Eligibility

About the role

Key responsibilities & impact

Facilitate care coordination efforts for members across all omnichannel operations
Schedule members for multiple service lines
Administer assessments and surveys
Complete quality gap closures
Support customer care initiatives
Provide member education
Serve as Arkos Health’s front-line contact for members
Provide positive member interactions across all omnichannel operations
Explain services and obtain verbal consent when scheduling members for designated call campaigns
Coordinate and manage care coordination activities according to contracted agreements with health plans and referring providers
Initiate timely contact, confirm eligibility, document member interactions, and schedule members using the company-appointed scheduling system
Work independently from a remote location when necessary, using company-provided telephonic systems and peripherals
Ensure compliance with Arkos Health and HIPAA guidelines
Perform other call center-related tasks as assigned

Requirements

What you’ll need

High school diploma or GED required
Some college or medical certification preferred
Previous call center and/or customer service experience preferred
Knowledge of medical terminology and member care preferred
Bilingual (Spanish-speaking) is helpful, but not required
Weekend availability is preferred, but not required
Strong technical skills with Microsoft products, especially Excel
Strong multitasking skills, including searching for and typing information on a computer, navigating multiple windows/screens, and accurately inputting information while keeping pace with calls
Ability to work in a fast-paced environment
Strong soft skills, including building rapport and matching tone, pace, and timing
Self-motivation and ability to maintain a positive attitude while solving problems and pursuing continuous improvement toward team goals
Must submit to a pre-employment drug test and background check
Eligibility to work in the United States confirmed through E-Verify

Benefits

Comp & perks

Employer-paid Medical, Dental and vision premiums at no cost to you
Employer-paid Short-Term Disability premiums at no cost to you
Employer-paid Life Insurance premiums at no cost to you
Employer matching 401(k)
15 days annual combined sick/vacation during your first year
10 paid holidays
Your Birthday off!