Arkos Health

General

• Facilitate care coordination efforts for members across all omnichannel operations
• Schedule members for multiple service lines
• Administer assessments and surveys
• Complete quality gap closures
• Support customer care initiatives
• Provide member education
• Serve as Arkos Health’s front-line contact for members
• Provide positive member interactions across all omnichannel operations
• Explain services and obtain verbal consent when scheduling members for designated call campaigns
• Coordinate and manage care coordination activities according to contracted agreements with health plans and referring providers
• Initiate timely contact, confirm eligibility, document member interactions, and schedule members using the company-appointed scheduling system
• Work independently from a remote location when necessary, using company-provided telephonic systems and peripherals
• Ensure compliance with Arkos Health and HIPAA guidelines
• Perform other call center-related tasks as assigned

Healthcare Outreach Specialist

• Perform in-home visits with patients
• Travel to patients' homes in the Casper, Wyoming area
• Complete point-of-care testing, including diabetic A1c collection, blood pressure checks, colorectal screening kits, and other testing required by STARS/HEDIS measures
• Review collected data to confirm gaps in care are captured
• Build positive, professional relationships with patients
• Explain point-of-care testing and its reasoning to patients
• Help improve patient care quality and reduce cost of care
• Travel up to 80% of the time in a personal vehicle as part of an in-office/field position

Healthcare Outreach Specialist

Quality Coordinator – MA/CNA