Benefits Customer Service Specialist

Arlington County Government

. Assist employees and retirees in understanding, enrolling in, and using benefits through phone, email, in-person, and video communication .

Posted 9/18/2026full-timeArlington • Virginia • United StatesMid-LevelSenior💰 $75,400 - $116,854 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, including enrollment and compliance with regulations, while effectively utilizing HRIS systems like Oracle Cloud. Strong customer service skills are essential for assisting employees and retirees in navigating their benefits.

Highest-signal resume keywords

Benefits AdministrationOracle Cloud HRISCustomer ServiceCOBRA AdministrationHR Laws and Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits EnrollmentRecord MaintenanceReport GenerationEligibility DeterminationPayroll ProcessingVendor CoordinationData ReconciliationTroubleshootingCommuter Benefits AdministrationTuition Reimbursement Administration

Soft Skills

ProfessionalismCalm Under PressureCommunication

Tools & Technologies

Oracle CloudPeopleSoftSAPHRIS SystemsWeb-Based Case Management

Certifications & Qualifications

CEBSPHR

Industry Keywords

Human ResourcesBenefits AdministrationComplianceEmployee OnboardingRetiree Benefits

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Assist employees and retirees in understanding, enrolling in, and using benefits through phone, email, in-person, and video communication
Guide employees through HRIS Self-Service for new hire enrollment, life event changes, open enrollment, and troubleshooting
Administer commuter benefits, tuition reimbursement, COBRA, and retiree benefits in compliance with regulations, plan documents, and County policies
Determine eligibility and process enrollments, changes, and terminations
Update records in Oracle Cloud HRIS, retiree databases, and other software platforms
Participate in biweekly payroll processing and ensure accurate, timely benefit deductions
Review and reconcile vendor interface files, error reports, and invoices
Coordinate with vendors to resolve claims, eligibility, and enrollment issues
Support onboarding and offboarding by reviewing dependent eligibility and conducting benefits orientations
Develop and review intranet/website content, newsletters, presentations, videos, and correspondence
Track workload, monitor service delivery, and improve benefit administration processes
Work on special projects and perform additional duties as assigned

Requirements

What you’ll need

Bachelor's degree in human resources, business administration, or another related field
Some experience providing direct customer service, preferably in human resources or benefits administration
Additional qualifying experience may substitute for the educational requirement
Additional education may substitute for the experience requirement
Pre-employment criminal records check, including criminal record, driving record, education, professional licensure, and credit history
Ability to use Oracle Cloud, PeopleSoft, SAP, or other HRIS systems for record maintenance and report generation is desirable
Experience administering medical, dental, life insurance, retirement, and COBRA benefit programs is desirable
Experience with HR laws, regulations, and web-based case management or customer service tracking systems is desirable
CEBS, PHR, or other related certifications/coursework is desirable
Ability to read, write, and speak Spanish is desirable
Ability to work closely with HR professionals and remain professional and calm in a high-volume, fast-paced environment