Arlington County Government

Customer Support

• Assist employees and retirees in understanding, enrolling in, and using benefits through phone, email, in-person, and video communication
• Guide employees through HRIS Self-Service for new hire enrollment, life event changes, open enrollment, and troubleshooting
• Administer commuter benefits, tuition reimbursement, COBRA, and retiree benefits in compliance with regulations, plan documents, and County policies
• Determine eligibility and process enrollments, changes, and terminations
• Update records in Oracle Cloud HRIS, retiree databases, and other software platforms
• Participate in biweekly payroll processing and ensure accurate, timely benefit deductions
• Review and reconcile vendor interface files, error reports, and invoices
• Coordinate with vendors to resolve claims, eligibility, and enrollment issues
• Support onboarding and offboarding by reviewing dependent eligibility and conducting benefits orientations
• Develop and review intranet/website content, newsletters, presentations, videos, and correspondence
• Track workload, monitor service delivery, and improve benefit administration processes
• Work on special projects and perform additional duties as assigned

Benefits Customer Service Specialist