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Administrative Support Specialist
Arlo Solutions. Help investigators and SMEs develop presentations and communications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced skills in Microsoft Office tools, particularly PowerPoint, and possesses strong written and verbal communication abilities. Experienced in federal healthcare processes, case management, and compliance tracking, with a focus on delivering quality documentation and reports in a fast-paced environment.
Highest-signal resume keywords
Microsoft Office Advanced SkillsFederal Healthcare ExperienceStrong Written And Verbal CommunicationCase Management Systems ExperienceCertified Fraud Examiner (CFE)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ability To Handle Short-Turnaround RequestsOrganizational Skills
Tools & Technologies
CIRTS
Certifications & Qualifications
Certified Fraud Examiner (CFE)
Industry Keywords
VA/VHACMSMedicareMedicaidHealthcare ClaimsPayment IntegrityImproper Payment ExperienceCase LifecycleWorkflow Process MapsRACI Charts
About the role
Key responsibilities & impact- Help investigators and SMEs develop presentations and communications
- Organize case documentation and evidence and help assemble War Room referral packages
- Participate in preparing weekly analytic runs and decision-ready case packages
- Apply case-file QA checklists and sampling plans, and support quality reviews of workpapers and deliverables
- Help develop intake and triage SOPs, case lifecycle and status taxonomy, workflow process maps, and RACI charts aligned with CIRTS practices
- Support monthly governance and milestone reports, dashboards, outcome summaries, and ad hoc white papers for VA leadership
- Coordinate and document meetings with OIC, VHA, and ERM stakeholders
- Track action items and follow-ups through completion
- Help develop training materials, templates, and knowledge-transfer content
- Work effectively in a fluid, dynamic, fast-paced environment with shifting priorities and short-turnaround requests
Requirements
What you’ll need- Bachelor's degree
- Advanced skills in Microsoft Office tools, especially PowerPoint
- 1 to 3 years of experience in the federal healthcare space
- Strong written and verbal communication skills
- Ability to handle short-turnaround requests in a high-intensity environment
- Ability to pass a Tier 2 / Moderate Background Investigation (MBI)
- Ability to obtain a VA PIV card
- Legal eligibility to work in the United States
- Desired: Experience with VA/VHA, CMS, Medicare, or Medicaid programs
- Desired: Experience with healthcare claims, payment integrity, or improper payment experience
- Desired: Experience with case management or compliance tracking systems (e.g., CIRTS)
- Desired: Familiarity with VA Community Care
- Desired: Certified Fraud Examiner (CFE) or a related certification
Benefits
Comp & perks- Affirmative Action and Equal Opportunity Employer
- VA PIV card issuance upon obtaining required clearance (employment prerequisite rather than compensation benefit)