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Service Sales Manager
Armstrong Fluid Technology. Provide technical expertise and excellent customer service to customers and partners .
About the role
Key responsibilities & impact- Provide technical expertise and excellent customer service to customers and partners
- Work with design engineers, quality engineers, and field services administration staff to achieve business and customer objectives
- Conduct site visits and generate proposals for larger works
- Build a pipeline of small works
- Develop site contracts and propose Armstrong service offerings to existing customers and installed-base sites
- Prepare service proposals for new projects
- Attend site surveys, record equipment data, discuss required works, and prepare proposals
- Follow up on quotations generated by internal service sales
- Increase service revenue from the installed base by contacting sites and arranging appointments
- Deliver Armstrong services to new and existing customers, including commissioning, maintenance, remedial works, remote analytics, and replacement plant
- Drive sales of Armstrong Optimisation products in the Energy Upgrade market with the UK BDM Optimisation & Energy Upgrades
- Manage serviced customer accounts, including renewal contracts, remedial works, and upselling replacement equipment
- Maintain the CRM pipeline
- Produce monthly reports
- Manage monthly targets and forecast expected revenue
- Promote extended services, including remote analytics and optimisation products, in new project proposals
- Generate new sales by approaching new customers
Requirements
What you’ll need- University Degree in Business or Economics
- Previous proven work experience in the HVAC service industry
- Technical competence and understanding of HCAF products, preferably pumps, pressurisation equipment and booster sets
- Excellent communication skills
- Proactive attitude
- Ability to problem solve
- Proficiency in Microsoft Office Suite
- Clean driving licence
- Right to work in the UK
- Ability to work independently
- Creative problem-solving skills and ability to manage conflicts
- Capability to simplify complex problems, conduct root cause analysis, and provide clear recommendations
- Team-oriented leadership skills
- Ability to communicate openly and authentically
Benefits
Comp & perks- Opportunities to learn, grow, and make a significant impact
- Collaborative environment fostering growth and creativity
- Opportunity to contribute to sustainability and energy-efficiency innovations