Senior Cargo Claims Specialist

Armstrong Transport Group

. Lead and mentor claims team members on cargo claims processes, best practices, and industry standards .

Posted 10/7/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex cargo claims, including negotiation, documentation, and regulatory compliance, while effectively mentoring team members and improving processes. Possesses strong analytical skills and a customer-focused approach to claims management.

Highest-signal resume keywords

Certified Claims Professional (CCP)Cargo Claims ManagementHigh-Volume Caseload ManagementNegotiation and Conflict ResolutionInsurance Principles Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentDocumentation CoordinationClaims NegotiationProcess ImprovementAnalytical Skills

Soft Skills

MentoringCustomer Service OrientationAttention to DetailCommunication SkillsProblem-Solving Skills

Tools & Technologies

Carrier 411TruckstopCargonet

Certifications & Qualifications

Certified Claims Professional (CCP)

Industry Keywords

Cargo ClaimsFreight Industry RegulationsClaims Settlement PracticesRegulatory ComplianceSalvage and Recovery Options

About the role

Key responsibilities & impact

Lead and mentor claims team members on cargo claims processes, best practices, and industry standards
Manage a portfolio of 90+ active claims simultaneously
Manage complex and high-value cargo claims related to damaged and rejected shipments (TL and LTL)
Serve as subject matter expert for intricate claim negotiations with customers, consignees, shippers, and carriers
Organize and coordinate documentation requests for cargo claims while ensuring regulatory compliance
Negotiate salvage and recovery options following rejected loads
Manage insurance coverage for all-risk loads and create insurance certificates
File reports with Carrier 411, Truckstop, and Cargonet
Identify and resolve case-relevant information through analysis and investigation
Monitor critical deadlines and manage competing priorities across multiple claims
Provide insurance documentation and guidance to customers and carriers
Identify process improvement opportunities and implement efficiency solutions
Perform other duties as assigned by the Claims and Legal Department

Requirements

What you’ll need

Certified Claims Professional (CCP) certification required (CCPAC—Certified Claims Professional Accreditation Counsel)
7+ years of proven experience in cargo claims adjustment or related claims management roles
Demonstrated ability to effectively manage high-volume caseloads (90+ claims simultaneously)
Thrives in a dynamic environment; able to absorb and manage multiple processes
Ideal candidate takes initiative, anticipates business needs, and manages workload independently in a fast paced environment
Advanced customer service orientation and strong negotiation and conflict resolution skills
Exceptional degree of accuracy and attention to detail with ability to prioritize effectively in a fast-paced environment
Demonstrated ability to mentor and develop junior team members
Excellent communication skills—both written and oral—with ability to interface at all organizational levels
Strong analytical and problem-solving skills with ability to work independently on complex claims
Ability to work in a hybrid or on-site capacity
Knowledge of insurance principles, freight industry regulations, and claims settlement practices preferred

Benefits

Comp & perks

Recognition as a US Best Managed Company and a Top Workplace
Positive experiences and partnerships that help grow careers