Armstrong Transport Group

General

• Review LTL carrier invoices and identify discrepancies between quoted, contracted, and billed charges
• Research and resolve billing exceptions including reweighs, reclasses, accessorials, duplicate charges, minimum charges, and other carrier adjustments
• Validate carrier charges against pricing agreements, tariffs, shipment documentation, dimensions, weights, freight class, and applicable rules
• Submit and manage carrier billing disputes through resolution, including supporting documentation, follow-up, escalation, and credit verification
• Communicate directly with LTL carriers to challenge unsupported charges and obtain corrections, credits, or additional documentation
• Partner with ATG agents, operations, pricing, billing, claims, and accounting teams to resolve invoice issues efficiently and accurately
• Research shipment history, bills of lading, proofs of delivery, inspection reports, carrier notes, and other documentation needed to support dispute resolution
• Track open disputes and aging items, maintain clear notes, and proactively follow up until each issue reaches final resolution
• Help ensure customer billing remains accurate by identifying carrier-side errors before they impact customers whenever possible
• Identify recurring billing trends, carrier behavior, or process gaps and escalate opportunities for broader corrective action
• Maintain organized records of disputes, credits, approvals, and supporting documentation within ATG systems
• Provide clear, timely updates to internal stakeholders regarding the status, financial impact, and resolution of invoice discrepancies
• Support special projects, audits, and process improvements related to LTL billing accuracy and invoice resolution

LTL Invoice Resolution Specialist