Facilities Call Center Coordinator

Arora Engineers

. Lead assigned after-hours facility support and call center operations for the United States Postal Service .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilities support and call center operations, with a strong focus on service request management, project coordination, and performance analysis. Proficient in utilizing CMMS and Microsoft Office 365 to enhance operational efficiency and communication across diverse teams.

Highest-signal resume keywords

Facilities Support ExperienceCall Center Operations ManagementCMMS ProficiencyProject Coordination SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementService CoordinationProject ManagementService Request ManagementKPI DevelopmentPerformance AnalysisOperational Issue ResolutionHigh-Volume Environment ManagementMicrosoft Excel ProficiencyWeb-Based Work Order Systems

Soft Skills

Verbal CommunicationWritten CommunicationProfessional Customer InteractionTeam CollaborationProblem-Solving

Tools & Technologies

CMMSMaximoMicrosoft Office 365Excel TrackersCustomer Platforms

Industry Keywords

Facilities SupportCall Center OperationsService RequestsEmergency ResponseContinuity Events

About the role

Key responsibilities & impact

Lead assigned after-hours facility support and call center operations for the United States Postal Service
Serve as the primary operational contact during overnight, weekend, and holiday coverage
Receive, triage, prioritize, and manage facility service requests involving HVAC, roofing, plumbing, electrical, life safety, and building repairs
Determine urgency and operational impact, select response paths, and escalate critical matters
Create, update, track, and close service requests in CMMS, web-based systems, Excel trackers, and customer platforms
Coordinate subcontractor responses, verify acknowledgments and arrival commitments, monitor progress, resolve routine barriers, and follow issues through stabilization or transfer
Lead assigned maintenance or repair projects when a Facility Manager is unavailable
Coordinate project scope, schedules, resources, communications, documentation, and closeout activities
Provide functional direction to call center representatives, balance workloads, answer escalation questions, reinforce procedures, and review work quality
Communicate with USPS Facilities teams, site contacts, subcontractors, and internal stakeholders across multiple locations and time zones
Manage shift transitions and handoffs by reviewing active calls, service requests, dispatches, escalations, system issues, and priority risks
Develop and manage KPIs for call handling, triage, dispatch, response, escalation, follow-up, and shift handoffs
Prepare dashboards and reports, analyze performance trends, and recommend corrective actions or process improvements
Support emergency response, severe weather, system outages, and other continuity events

Requirements

What you’ll need

High school diploma or equivalent required
Associate or bachelor's degree in business, facilities management, project management, or a related discipline preferred
Minimum three (3) years of progressively responsible experience in facilities support, call center operations, help desk support, service coordination, project coordination, or a related operations environment
Experience independently prioritizing multiple service requests, resolving operational issues, and coordinating work through completion in a high-volume environment
Strong verbal and written communication skills
Ability to interact professionally with customers, subcontractors, and internal stakeholders nationwide
Proficiency with Microsoft Office 365, particularly Excel
Experience with web-based work order or service request systems
Experience with Maximo or another CMMS facilities work order management program
Ability to work an agreed remote overnight, weekend, and holiday schedule and adapt to changing operational needs
Ability to pass a pre-employment background check and drug screening
Suitable remote work environment during assigned shifts
Reliable internet and telephone connectivity during assigned shifts

Benefits

Comp & perks

Full-time and part-time schedules available
Remote work arrangement
Overnight, weekend, and holiday schedule options based on availability and operational needs