Arora Engineers

Manager

• Serve as the primary customer representative within the assigned territory
• Manage the complete lifecycle of service calls and work orders from dispatch through proposal development, execution, invoicing, and closeout
• Oversee daily service operations, coordinating routine, priority, and emergency work requests in a 24/7 operating environment
• Maintain accurate work order status, documentation, and performance metrics within CMMS and operational tracking systems
• Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates
• Evaluate subcontractor proposals and recommendations and provide repair-solution recommendations
• Develop, recruit, manage, and evaluate a qualified network of subcontractors
• Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction
• Review completed work packages, supporting documentation, and invoices
• Conduct customer meetings, site visits, vendor evaluations, and quality inspections
• Review safety plans, hazard analyses, LOTO procedures, and other safety documentation
• Ensure compliance with company policies, customer requirements, safety regulations, quality standards, and applicable codes
• Travel throughout the assigned territory for customer meetings, field operations, subcontractor oversight, and emergency response

Regional Facility Manager