ArpuPlus - ARPU Telecommunications Services

Administration

• Respond to patient inquiries via chat, phone, and email in a timely, empathetic, and professional manner
• Coordinate communication between patients, doctors and pharmacies, including appointments, follow-ups, and clarifications
• Triage incoming requests and prioritize urgent versus non-urgent cases
• Ensure patients feel heard, supported, and guided during stressful or sensitive situations
• Create, update, and maintain patient records in the EMR
• Document, categorize, and assign incoming communications, notes, lab results, imaging reports, and updates to ensure accurate EMR entry, appropriate routing, and timely follow-up
• Schedule physician-directed follow-ups and manage appointment scheduling and updates
• Complete patient intake and onboarding documentation
• Ensure data accuracy, completeness, and compliance with privacy standards
• Proactively flag missing or inconsistent information
• Update the clinic’s internal portal with patient status changes, consultation progress, escalations, and pending actions
• Track and manage internal workflows
• Maintain clear internal notes for smooth handover between shifts
• Identify operational bottlenecks and report them
• Handle anxious, frustrated, uncomfortable, or urgent patients with reassurance and guidance
• Escalate cases to medical staff or supervisors when appropriate
• Maintain professionalism in high-volume or emotionally charged situations

Senior Clinic Administrator

Full-stack Engineer

• Lead the design, development, and enhancement of backend microservices for API exposure, mediation, partner onboarding, usage tracking, and platform administration
• Develop and maintain front-end applications and back-end services supporting Network API Gateway products and internal platform tools
• Implement CAMARA-style APIs and TM Forum API integrations
• Build and maintain integration adapters connecting the gateway to operator BSS/OSS platforms and network systems
• Create, review, and maintain OpenAPI specifications and technical documentation
• Write clean, testable, maintainable, and scalable code following engineering best practices
• Provide technical guidance, perform code reviews, and mentor team members
• Collaborate with QA on automated testing, contract testing, regression testing, and release readiness
• Support production troubleshooting, bug fixing, performance optimization, and continuous improvement
• Collaborate with Product, Architecture, DevOps, and cross-functional teams to deliver reliable platform capabilities

Senior Clinic Administrator

Lead Full Stack Software Engineer