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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Submit accurate and timely client invoices and account statements
- Monitor accounts receivable aging and prioritize collection activities
- Follow up with customers regarding past-due invoices and outstanding balances
- Research and resolve billing questions, payment discrepancies, unapplied cash, credits, and account-related issues
- Reconcile customer accounts and accurately record and apply transactions
- Collaborate with Sales Representatives, Project Managers, and internal departments on discrepancies, collections, and customer account issues
- Identify accounts requiring additional attention and recommend escalation, third-party collections, bad debt placement, or write-offs
- Maintain documentation of collection activities, customer communications, reconciliations, and dispute resolution
- Generate and distribute customer invoices and account statements
- Identify opportunities to improve billing, collections, reconciliation, and cash application processes
- Ensure compliance with accounts receivable and collections policies and procedures
Requirements
What you’ll need- High school diploma or equivalent required
- Minimum of 3 years of experience in accounts receivable, billing, collections, cash application, or related financial operations
- Strong knowledge of accounts receivable, billing, collections, cash application, account reconciliation, and payment processing
- Proficiency in Microsoft Office Suite, particularly Microsoft Excel
- Experience working with an ERP, billing, accounting, or financial management system
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- High degree of accuracy and attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment
- Ability to work collaboratively with customers and internal departments while maintaining professionalism and confidentiality
- Experience in legal services, records retrieval, healthcare support services, or another professional services environment preferred
- Experience with Workday or a similar ERP platform preferred
- Experience working with third-party collection agencies or outsourced billing vendors preferred
- Experience with account escalation, bad debt processes, and write-off recommendations preferred
Benefits
Comp & perks- Competitive Pay & Quarterly Incentives
- Comprehensive Benefits, 401k & Wellbeing Programs
- Paid Time Off & Holidays
- Professional Development & Career Growth Opportunities
- People-Focused Culture
