Array

General

• Contact deponents including medical offices, hospitals, and businesses to verify service information for subpoenas at a senior level of complexity
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service
• Handle escalated verifications cases, including custodians with complex requirements or disputed information
• Serve as a subject matter resource for junior verifications team members
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance
• Maintain and update the location database with new and corrected custodian information
• Identify patterns in verifications challenges and escalate recommendations to the team lead or manager

Senior Verifications Specialist

Marketing

• Define and execute a vertical marketing strategy for the assigned GTM Pod
• Develop ICPs, value propositions, use cases, and competitive positioning aligned to the pod’s sales motion
• Build personalized messaging frameworks by account tier, persona, and pain point
• Partner with Product, Data, and Marketing to embed differentiated data and insights into account narratives
• Translate complex, data-rich capabilities into industry-specific messaging for economic buyers and technical stakeholders
• Deliver field-ready enablement including decks, playbooks, battlecards, ROI tools, and customer stories
• Use AI tools to think, build, and ship faster
• Build and execute personalized campaigns that generate qualified pipeline from priority accounts
• Increase vertical awareness and position Array as the standard for embedded financial wellness, identity, and privacy products
• Coordinate integrated campaigns across email, webinars, paid and organic channels, outreach, and in-person experiences
• Partner with RevOps to define success metrics, analyze performance, and iterate campaigns
• Act as vertical marketing owner during planning cycles and QBRs
• Influence Product, Sales, Data, RevOps, and Marketing stakeholders to commercialize new capabilities
• Establish and track KPIs tied to pipeline, revenue contribution, win rates, and strategic account growth
• Bring market insights, competitive intelligence, and industry trends into GTM strategy discussions
• Report to the Senior Partner, Marketing

Vertical Marketing Manager

Digital Marketing

• Own Google Ads and LinkedIn paid media strategy and execution, including account structure, budgets, bids, audiences, creative testing, and performance
• Build the organic SEO and AI-search program, including technical foundations, on-page optimization, keyword strategy, and content briefs
• Own top-of-funnel demand programs such as search and social capture, content syndication, retargeting, and paid ABM
• Own landing pages, A/B testing, form and funnel optimization, and Qualified chatbot conversion routing through Salesforce
• Manage tracking and reporting, including UTM discipline, Salesforce campaign hygiene, and pipeline-by-channel reporting
• Work directly in marketing platforms and data without an intermediary vendor
• Report digital contribution to pipeline by vertical using sales-aligned metrics
• Cut spend on underperforming programs and act quickly on optimization opportunities
• Collaborate with Demand Gen, Sales, Vertical Marketing Managers, Marketing Ops, and RevOps
• Report to the Head of Marketing
• Build paid media ownership, SEO foundations, and conversion testing within the first 90 days
• Deliver pipeline dashboards, growing organic traffic, and program-attributed deals within six months

Digital Marketing Manager

Representative

• Apply and post customer payments received through ACH, wire transfers, lockbox, credit cards, checks, and other approved payment methods
• Ensure payments are accurately and timely applied to the appropriate customer accounts
• Research and resolve payment discrepancies, including unapplied cash, unidentified payments, and customer account issues
• Monitor aging reports for unapplied and unidentified payments and take appropriate steps toward resolution
• Collaborate with Accounts Receivable, Collections, Customer Service, Sales, and other internal teams to investigate and resolve payment-related issues
• Maintain accurate customer account records and supporting documentation
• Support month-end and year-end closing activities, including account reconciliation and reporting
• Identify opportunities to improve payment-application processes and recommend workflow enhancements
• Respond to internal and external payment inquiries in a timely and professional manner

Cash Application Representative

Human Resources

• Serve as a Corporate HR representative within the EMEA region and act as a business partner to regional leaders and employees
• Align regional people strategies with Array's global business and human resources objectives
• Enable revenue growth, support operational execution, attract and retain top talent, and develop organizational capability
• Implement corporate HR programs, policies, and processes consistently across the region
• Partner with Chandler-based HR Centers of Excellence, including Talent Acquisition, Total Rewards, HR Operations, and Talent Development
• Ensure alignment with corporate HR standards, governance requirements, and annual HR processes
• Drive consistent use of global HR processes, approval workflows, documentation standards, and governance requirements across EMEA
• Support readiness and adoption for regional payroll, absence, timekeeping, and HR transformation initiatives
• Identify data, process, and compliance gaps and implement sustainable solutions with stakeholders
• Partner with business leaders on organizational structures, workforce plans, talent strategies, and revenue growth objectives
• Identify workforce risks, capability gaps, and talent needs affecting commercial performance
• Provide strategic workforce insights and recommendations to improve business results
• Support workforce planning and organizational effectiveness initiatives for project delivery and customer support
• Drive productivity, accountability, and execution with leaders
• Attract, hire, onboard, and retain top talent in partnership with Corporate Talent Acquisition
• Develop talent pipelines for critical and hard-to-fill positions
• Support succession planning and retention strategies for key talent and leadership roles
• Deploy leadership and employee development programs
• Facilitate talent reviews, succession planning, and development planning discussions
• Promote a high-performance culture focused on accountability, growth, and engagement
• Partner with local EHS leadership and management to advance employee safety and foster a strong safety culture
• Ensure compliance with local labor laws, employment regulations, and company policies
• Lead complex employee relations matters and partner with legal counsel when necessary
• Identify and mitigate employment-related risks across supported countries

Senior Human Resources Business Partner, EMEA

Operations

• Own the operating model, processes and controls for reliable, compliant and scalable payment capabilities across Array’s products
• Build and lead the function responsible for client payment onboarding and lifecycle management, transaction monitoring, settlement and reconciliation, disputes, payment incidents, and client and partner escalations
• Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define operational requirements, controls and readiness plans
• Align B2B and D2C operating models, capabilities and roadmaps with the Money Operations team
• Build, operate and continuously improve transaction monitoring, settlement, reconciliation, exception-management and reporting processes
• Define and manage the end-to-end payment account lifecycle for B2B clients
• Establish and lead responses to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
• Manage operating relationships with processors, sponsor banks, gateways and acquirers
• Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions
• Serve as an internal and external Subject Matter Expert
• Translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
• Use AI tools to think, build and ship faster

Senior Verifications Specialist

Vertical Marketing Manager

Digital Marketing Manager

Cash Application Representative

Senior Human Resources Business Partner, EMEA

Director, Payment Operations