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Business Development Administrator
Arriva Group. Process business customer orders and liaise with suppliers to ensure timely fulfilment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities with a focus on customer service, effective communication, and meticulous attention to detail. Proficient in managing customer accounts and documentation while ensuring compliance with confidentiality and GDPR requirements.
Highest-signal resume keywords
Microsoft Office SkillsCustomer Service ExcellenceAttention To DetailOrganisational SkillsAdministration Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInvoice PreparationData ManagementCustomer Account AdministrationDocument Management
Soft Skills
Excellent CommunicationProactive Work EthicTeam CollaborationAbility To Manage PrioritiesRelationship Building
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft TeamsArriva App
Industry Keywords
GDPR ComplianceCustomer EngagementPromotional EventsConfidentialityBusiness Development
About the role
Key responsibilities & impact- Process business customer orders and liaise with suppliers to ensure timely fulfilment
- Prepare invoices, credits and associated administrative documentation
- Maintain and update business development dashboards and performance reports
- Manage customer account set-ups, amendments, cancellations and ongoing administration
- Support administration of direct debit schemes and customer payment arrangements
- Monitor and manage shared inboxes and respond to customer queries
- Issue and manage mobile ticket products through the Arriva app
- Administer smart card fulfilment and maintenance activities
- Coordinate bulk student travel pass orders, including reporting, data management and cancellation processing
- Maintain accurate customer records and documentation in line with company requirements
- Build effective working relationships with internal and external stakeholders
- Provide support at promotional events and customer engagement activities when required
Requirements
What you’ll need- Previous administration experience within a busy office environment
- Strong Microsoft Office skills, particularly Excel, Outlook, Word and Teams
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and work to tight deadlines
- Strong organisational skills and excellent attention to detail
- Proactive approach with ability to manage workloads independently
- Collaborative, team-focused mindset
- Understanding of confidentiality and GDPR requirements
- Passion for delivering excellent customer service
- Ability to work occasional promotional events and customer engagement activities outside normal office hours when required
Benefits
Comp & perks- Hybrid working basis with a minimum of 3 days per week from the specified office
- Supportive environment where contribution is valued
- Opportunities to develop skills and build a rewarding career
- Healthy work-life balance
- Permanent contract