Claims Analyst

Arrive Logistics

. Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution.

Posted 10/8/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cargo claims for perishable freight, with a strong focus on negotiation, conflict resolution, and compliance with food safety regulations. Proficient in utilizing claims management software and TMS platforms to track and resolve claims effectively.

Highest-signal resume keywords

Cargo Claims ManagementNegotiation SkillsPerishable Freight RegulationsClaims Management SoftwareAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cargo Claims ManagementPerishable Freight LawsConflict ResolutionCritical ThinkingNegotiationClaims Documentation ValidationData Tracking and AnalysisReconciliation of ReceivablesCold-Chain Compliance MonitoringRisk Management

Soft Skills

Organizational SkillsCommunication SkillsCustomer Relationship Management

Tools & Technologies

Google WorkspaceFreight Broker TMS PlatformsClaims Management Software

Industry Keywords

FSMA ComplianceUSDA StandardsCarmack AmendmentPACA Guidelines3PL ExperienceFreight BrokerageCargo Insurance

About the role

Key responsibilities & impact

Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution.
Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results.
Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters.
Coordinate salvage, redistribution, or disposal of perishable freight in line with food safety and FSMA requirements.
Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices.
Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights.
Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns.
Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk on high-risk shipments and dispute resolution.
Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager.
Monitor cold-chain compliance and carrier vetting standards, including reefer certifications, temperature-recording protocols, pre-cooling requirements, and FSMA compliance.
Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads.
Maintain accurate claim records in the TMS and claims management system and keep customers and carriers informed.

Requirements

What you’ll need

Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred.
3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.
Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA guidelines, USDA standards, and FSMA.
Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes.
Outstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment.
Proficiency in Google Workspace, freight broker TMS platforms, and claims management software.
Excellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.

Benefits

Comp & perks

Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Employee Resource Groups
Free counseling sessions through the Employee Assistance Program
Company paid holidays
Paid vacation time
Wellness days
100% paid parental leave
Referral Program