Claims Analyst

Arrive Logistics

. Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution .

Posted 10/8/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $61,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cargo claims, including negotiation and resolution of temperature-controlled freight issues, while ensuring compliance with industry standards such as FSMA and USDA regulations. Proficient in utilizing claims management systems and TMS platforms to track claims data and maintain accurate records.

Highest-signal resume keywords

Cargo Claims ManagementNegotiation SkillsTemperature-Controlled Freight ExpertiseFSMA ComplianceClaims Management Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cargo Claims ManagementTemperature-Controlled Freight InvestigationClaims Data TrackingReconciliation of Receivables and PayablesCold-Chain Compliance MonitoringCarmack Amendment KnowledgePACA Guidelines KnowledgeUSDA Standards KnowledgeConflict ResolutionCritical Thinking

Soft Skills

Strong Organizational SkillsAttention to DetailExcellent Communication Skills

Tools & Technologies

Google WorkspaceFreight Broker TMS PlatformsClaims Management Systems

Industry Keywords

3PLFreight BrokerageCargo InsurancePerishable Freight ManagementOperational Risk Workflows

About the role

Key responsibilities & impact

Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution
Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results
Negotiate and settle cargo loss, damage, shortage, and contamination claims
Coordinate salvage, redistribution, or disposal of perishable freight
Collect and validate temperature logs, bills of lading, USDA inspections, invoices, and other claim documentation
Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights
Track claims data and trends to identify risk areas, recurring issues, and carrier performance concerns
Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk
Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager
Monitor cold-chain compliance, carrier vetting, reefer certifications, temperature-recording protocols, pre-cooling requirements, and FSMA compliance
Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads
Maintain accurate claim records in TMS and claims management systems and keep customers and carriers informed

Requirements

What you’ll need

Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred
3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments
Deep knowledge of the Carmack Amendment, PACA guidelines, USDA standards, and FSMA
Strong negotiation, conflict resolution, and critical thinking skills, including handling high-value settlements and complex legal disputes
Strong organizational skills and attention to detail in a fast-paced logistics environment
Proficiency in Google Workspace, freight broker TMS platforms, and claims management software
Excellent written and verbal communication skills for customer and carrier relationship management

Benefits

Comp & perks

Medical, dental, vision, life, and disability coverage
Matching 401(k) program
Employee Resource Groups and learning opportunities
Free counseling sessions through the Employee Assistance Program
Referral Program
Company-paid holidays
Paid vacation time
Wellness days
100% paid parental leave