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Claims Analyst
Arrive Logistics. Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing cargo claims for perishable freight, applying relevant laws and guidelines such as PACA and the Carmack Amendment, while ensuring compliance with FSMA standards. Proficient in negotiation and conflict resolution, with strong organizational skills to handle complex claims in a fast-paced logistics environment.
Highest-signal resume keywords
Cargo Claims ManagementPACA GuidelinesCarmack AmendmentFSMA ComplianceNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Documentation ValidationTemperature-Controlled Freight ManagementRisk Mitigation StrategiesData Tracking and AnalysisReconciliation of Receivables and Payables
Soft Skills
Conflict ResolutionCritical ThinkingOrganizational SkillsAttention to DetailCommunication Skills
Tools & Technologies
Google WorkspaceFreight Broker TMS PlatformsClaims Management Software
Industry Keywords
Perishable Freight LawsUSDA StandardsCold-Chain ComplianceCarrier Vetting StandardsFood Safety Regulations
About the role
Key responsibilities & impact- Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution
- Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results
- Apply PACA guidelines and the Carmack Amendment
- Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters
- Mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements
- Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices
- Build defensible positions for recovery and subrogation
- Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights
- Track claims data and trends to identify risk areas, recurring issues, and carrier performance concerns
- Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk
- Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager
- Monitor cold-chain compliance and carrier vetting standards
- Enforce reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance
- Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads
- Coordinate real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications
- Maintain accurate claim records in the TMS and claims management system
- Keep customers and carriers informed of claim status
Requirements
What you’ll need- Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred
- 3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments
- Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA guidelines, USDA standards, and FSMA
- Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes
- Strong organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment
- Proficiency in Google Workspace, freight broker TMS platforms, and claims management software
- Excellent written and verbal communication skills focused on proactive, collaborative customer and carrier relationship management
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage
- Matching 401(k) program
- Employee Resource Groups
- Free counseling sessions through the Employee Assistance Program
- Company-paid holidays
- Paid vacation time
- Wellness days
- 100% paid parental leave
- Employee Referral Program
- Personal and career development opportunities
- Fun, casual, and collaborative work environment