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Claims Analyst
Arrive Logistics. Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing cargo claims, particularly in temperature-controlled freight, while ensuring compliance with relevant laws and standards such as PACA and FSMA. Proficient in negotiation and conflict resolution, with a strong focus on customer and carrier relationship management.
Highest-signal resume keywords
Cargo Claims ManagementPACA GuidelinesFSMA ComplianceNegotiation SkillsClaims Management Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cargo Claims ManagementTemperature-Controlled FreightPACA GuidelinesCarmack AmendmentUSDA StandardsFSMAClaims Documentation ValidationHigh-Value SettlementsOperational Risk ManagementCold-Chain Compliance
Soft Skills
Negotiation SkillsConflict ResolutionCritical ThinkingOrganizational SkillsAttention to Detail
Tools & Technologies
Google WorkspaceFreight Broker TMS PlatformsClaims Management Software
Industry Keywords
Perishable Freight LawsLogistics EnvironmentCarrier PerformanceRisk ManagementCustomer Relationship Management
About the role
Key responsibilities & impact- Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution
- Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results
- Apply PACA guidelines and the Carmack Amendment
- Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters
- Coordinate salvage, redistribution, or disposal of perishable freight in line with food safety and FSMA requirements
- Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices
- Build defensible positions for recovery and subrogation
- Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights
- Track claims data and trends to identify risk areas, recurring issues, and carrier performance concerns
- Share findings with Arrive Fresh leadership
- Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk on high-risk shipments and dispute resolution
- Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager
- Monitor cold-chain compliance and carrier vetting standards
- Enforce reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance
- Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads
- Coordinate real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications
- Maintain accurate claim records in the TMS and claims management system
- Keep customers and carriers informed of claim status
Requirements
What you’ll need- Bachelor's Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred
- 3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments
- Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA guidelines, USDA standards, and FSMA
- Strong negotiation, conflict resolution, and critical thinking skills
- Track record of handling high-value settlements and complex legal disputes
- Strong organizational skills and intensive attention to detail
- Ability to manage competing priorities in a fast-paced logistics environment
- Proficiency in Google Workspace, freight broker TMS platforms, and claims management software
- Excellent written and verbal communication skills
- Focus on proactive, collaborative customer and carrier relationship management
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage
- Matching 401(k) program
- Employee Resource Groups
- Free counseling sessions through the Employee Assistance Program
- Company-paid holidays
- Paid vacation time
- Wellness days
- 100% paid parental leave
- Employee Referral Program
- Personal and career development opportunities
- Award-winning culture
- Remote work arrangement