Account Manager

Arrow Components

. Serve as lead for the account support team, including training on account support details and internal alignment of daily tasks .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $101,200 - $125,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in account management, focusing on customer success strategies, project management, and cross-functional collaboration to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementCross-Functional LeadershipStrategic Account PlanningCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementOperational Process TrainingFinancial Metrics MonitoringNPI ManagementPerformance Inquiry Response

Soft Skills

LeadershipOrganizational SkillsTime ManagementProactive Problem SolvingPresentation Skills

Industry Keywords

Customer Success StrategiesStakeholder ManagementQBRsAutomationService Delivery

About the role

Key responsibilities & impact

Serve as lead for the account support team, including training on account support details and internal alignment of daily tasks
Coordinate team members to maintain overall OTD, timelines, and schedules and remove barriers to success
Serve as the cross-functional single point of contact internally and externally for recurring NPI and support service needs
Lead complex cross-functional global projects supporting short- and long-term improvements
Manage the overall health of customer and Arrow relationships
Monitor and report on open orders, forecasts, and NPI dates
Lead stakeholder management sessions and keep management informed of potential issues
Develop strong customer relationships through timely responses to performance inquiries
Support contract renewals, extensions, and scope change activities
Develop, implement, and manage customer success strategies to resolve operational and service matters
Drive cross-functional improvements and improved profitability by monitoring financial metrics such as inventory and margin
Execute lessons learned and provide organizational feedback to reduce escalations and improve service delivery
Lead strategic account planning with mutual performance objectives, financial targets, and critical milestones
Organize and speak at QBRs focused on short- and long-term improvement

Requirements

What you’ll need

Key customer interface with strong communication skills and comfort presenting at all levels
Ability and willingness to deliver bad news and have a solution to improve
Internal authority across the organization and ability to act as a team leader representing customer accounts
Ability to independently self-manage without extra management involvement or oversight
Proactive approach to account management with an emphasis on automation
Leadership skills to thoroughly train operational processes for the offshore support team
Project Management experience when approaching customer support
Developed organizational and time management skills

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Various compensation plans
Solid benefits package
Bonus structure tied to Operational KPIs (TBD)
Hybrid schedule: in-office 3 days and remote the other 2 days