Business Operations Associate

Arrow Components

. Process product returns and information while supporting warehouse staff and other departments in a high-volume, fast-paced environment .

Posted 11/2/2026full-timeTlaquepaque • MexicoJuniorMid-Level💰 MX$16,650 - MX$19,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing product returns and RMAs while ensuring customer satisfaction through effective communication and collaboration with cross-functional teams. Familiarity with ERP systems and Microsoft Office tools, particularly Excel, enhances operational efficiency in a fast-paced environment.

Highest-signal resume keywords

Product Returns ProcessingRMA ManagementERP Systems (Oracle)Microsoft ExcelCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ReturnsRMA ProcessingDefective Product HandlingVendor Returns CoordinationVAS Order Entry

Soft Skills

Strong CommunicationTeamworkProblem IdentificationJudgment and ExperienceCustomer Satisfaction

Tools & Technologies

ERP SystemsMicrosoft Office

Industry Keywords

High-Volume EnvironmentFast-Paced EnvironmentWarranty ServicesAfter-Sale Support

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Process product returns and information while supporting warehouse staff and other departments in a high-volume, fast-paced environment
Input accurate return information on customer accounts
Respond to and process RMA requests, including issuing customer credits
Dispose of or resolve inbound calls
Process defective and non-conforming product
Follow up with the vendor returns group to expedite returned product with suppliers
Support warranty services and advanced service programs for customers
Collaborate with sales, engineering, and production teams on after-sale support
Perform VAS / VAS Forecast Order Entry
Perform other duties as assigned

Requirements

What you’ll need

Basic knowledge of product returns, RMAs, or customer service processes is a plus
Familiarity with ERP systems (Oracle preferred)
Knowledge of Microsoft Office tools, especially Excel
Strong communication and teamwork skills
Ability to communicate fluently in English
Knowledge and skills developed through formal training and work experience
Ability to work within established procedures with a moderate degree of supervision
Ability to identify problems and relevant issues in straightforward and moderately complex situations
Ability to use judgment and experience to handle escalations and ensure customer satisfaction

Benefits

Comp & perks

30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Opportunities to build new skills
Work alongside talented teams around the world
Collaboration, curiosity, and continuous learning environment