Customer Sales Specialist

Arrow Components

. Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider engagements .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $38 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales support, with a strong focus on managing the Order to Invoice Process and improving KPIs. Proficient in utilizing Microsoft Excel and Oracle for data management and reporting.

Highest-signal resume keywords

Customer ServiceOrder To Invoice Process ManagementMicrosoft ExcelOracleElectronics Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementData AnalysisKPI ImprovementProblem SolvingWork Order Completion

Soft Skills

Detail OrientedOrganizedTime ManagementCommunicationDecision Making

Tools & Technologies

Microsoft Office SuiteOracle

Certifications & Qualifications

Export License EligibilityITAR Compliance

Industry Keywords

Electronics IndustryInside SalesWarehouse Quality Management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider engagements
Assist in maintaining performance expectations to enhance Arrow's position within each customer and supplier
Handle complex discrepancies, interface directly with outside service providers, and recommend solutions and action plans to internal sales staff
Improve KPIs, including on-time delivery and minimizing warehouse quality issues
Manage the Order to Invoice Process, including direct expedites with test houses and account-specific backlog reports
Pull data, utilize Excel, and ensure timely responses from test houses
Complete Work Orders in Oracle, including managing delivery documents to test houses where applicable
Manage outbound orders for end customers with accuracy and attention to detail
Support the sales team with direct sales contact and follow through on inquiries from sales, test houses, and end customers
Handle and assist with branch service requests, sure ship, sure receipt, RMA, and FQR requests

Requirements

What you’ll need

Has developed knowledge and skills through formal training or considerable work experience; entry-level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
Detail oriented, organized and excellent time-management skills
Intermediate Microsoft Excel and Microsoft Office Suite skills are required
Eligible for an export license or a U.S. Person under ITAR requirements, including U.S. citizens or nationals, lawful permanent residents, refugees, and asylees
Inside sales experience is a plus
Knowledge of the electronics industry is a plus

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Various compensation plans
Solid benefits package