Customer Sales Specialist

Arrow Components

. Perform day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales support, customer service, and operational efficiency, with advanced skills in Excel for data analysis and reporting. Capable of managing complex problem-solving and coordinating resources effectively to enhance customer satisfaction and streamline processes.

Highest-signal resume keywords

Advanced Excel SkillsSales SupportCustomer ServiceProblem SolvingOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuote ProcessingOrder ManagementContract NegotiationRoot-Cause AnalysisInventory ManagementDemand CreationForecastingPricing StrategyCustomer Liaison

Soft Skills

CommunicationCollaborationProblem-SolvingAdaptabilityAttention to Detail

Tools & Technologies

E-CompassInfosysExcelInventory Turn ReportsCustomer Forecast Response Reports

Certifications & Qualifications

Export License Eligibility

Industry Keywords

Sales ActivitiesOperational ProcessesCustomer QuotationsValue-Added ProgramsInternational Traffic in Arms Regulations

About the role

Key responsibilities & impact

Perform day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts
Maintain efficiencies in corporate operational processes and procedures
Serve as liaison between Arrow’s internal resources, suppliers, and customers
Process quotes and prepare orders for specified customers
Coordinate resources and customer quotation processing
Negotiate non-contract pricing, provide quote markup, and notify customers of price increases
Resolve pre-sales and post-sales problems with supplier contacts and internal departments
Manage demand creation activity, contracts, value-added programs, returns, invoicing, credit, and shipping issues
Handle local expediting and assist global opportunities through local escalation
Notify customers proactively about delivery-status changes
Conduct bond reviews and manage SMI, NCNR, Hard & Planned Order, PCN, and POI activities
Support the sales team with direct customer contact for the Order to Invoice process
Perform root-cause analysis and complex problem solving with Infosys
Manage e-Compass reports, exceptions, customer Forecast Response reports, bond requests, and inventory turn rates
Coordinate contract refresh clauses and manual inventory sweeps from IPS or consignment to PDC
Attend or lead customer shortage calls, set internal action plans, and communicate with account team members

Requirements

What you’ll need

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Completes work under moderate supervision
Identifies key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
Typically requires a 2 year degree
Must have advanced Excel skills (X/VLOOKUPs, pivot tables, formulas, ability to crunch and format raw data)
Must be eligible for an export license or be a U.S. Person under International Traffic in Arms Regulations (including U.S. citizens or nationals, lawful permanent residents, refugees, and asylees)

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package