Customer Success Representative

Arrow Components

. Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth .

Posted 9/21/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, customer retention, and growth strategies, with a strong focus on collaboration across Sales, Marketing, and Technical teams. Proficient in understanding subscription and renewal licensing models to enhance customer experience and drive revenue growth.

Highest-signal resume keywords

Account ManagementCustomer RetentionRenewal Licensing ModelsCollaboration with Sales and MarketingMarket Intelligence Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Account ManagementRenewal TrackingUpselling TechniquesBusiness Review ConductingMarket Trend Analysis

Soft Skills

Customer ServiceTimely Response to InquiriesFollow-Up Skills

Industry Keywords

Customer ExperienceRevenue GrowthOnboardingTrainingCancellation Reasons

About the role

Key responsibilities & impact

Manage accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth
Handle onboarding and ongoing training to increase retention and uncover upsells
Meet or exceed assigned renewal rate and growth targets
Track at-risk, non-renewal, pending, and lost renewals, including cancellation reasons
Support assigned client base and respond timely to customer inquiries
Promptly follow up on customer-related issues
Collaborate with Sales, Marketing, Channel, and Technical teams
Share, develop, and build global market intelligence concerning customers, market trends, supply, and demand
Conduct quarterly business review virtual visits with at least 75% of accounts in their renewal year

Requirements

What you’ll need

Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience
Understanding of product offerings, subscription and renewal licensing models
Ability to manage customer accounts, renewals, retention, and growth targets
Ability to respond timely to customer inquiries and follow up on customer-related issues
Ability to collaborate with Sales, Marketing, Channel, and Technical teams
Colorado-based candidates must work in the office Tuesday, Wednesday, and Thursday
Non-Colorado candidates must be able to travel to an Arrow office location as requested by Arrow leadership
Travel required less than 25% of the time

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Competitive financial compensation
Solid benefits package